Dan Serge Mungusa
Team Leader
Cape town,South Africa
Summary
As a young and dynamic bilingual professional, I bring vibrant energy and an unwavering dedication to my work. My motivation is fueled by the exhilaration of embracing challenges and thriving under pressure. Picture me as a composed performer on a grand stage, effortlessly juggling multiple tasks while maintaining a composed demeanor. I possess a genuine warmth and enthusiasm that radiate through my interactions with colleagues and clients alike. My friendly nature creates an inviting atmosphere, fostering collaboration and boosting team morale. Imagine me as the catalyst that sparks creative synergy within a group, where ideas flow freely and innovation flourishes. Overall, I am an engaging and dynamic professional with an infectious passion for what I do. I am confident that my distinct combination of motivation, resilience under pressure, teamwork, and leadership will make a significant contribution to your organization.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Team Leader
Medpages International (IQVIA)
Cape Town, South Africa
2022.01 - Current
- Create an inspiring team environment with an open communication culture
- Set clear goals and manage performance by BCEA performance management guidelines and principles
- Manage and delegate tasks with clear instructions and deadlines
- Oversee day-to-day operations (tasks and job timelines)
- Create, validate, and generate reports for team metrics
- Troubleshoot data-related problems and identify solutions
- Create an environment that is conducive to performance
- Contribute to training interventions and provide coaching
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Identify training needs and report enhancements to improve work performance
- Support team members to remove obstacles and create opportunities
- Recognize achievements and reward accomplishments
- Assists with organizing team-building initiatives
- Identify, analyze, and report on data trends to enhance efficiencies
- Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Foster positive employee relationships through communication, training, and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Follow opening, closing, and shift changeover procedures for seamless operations.
- Mediate team decision-making and problem-solving for peaceful resolutions and decision-making.
- Support the team to overcome new challenges by forecasting knowledge and skills gaps.
- Promote professionalism among staff to develop productive relationships.
- Upskill team members by planning and delivering training workshops.
- Recognize exceptional individual performance for improved motivation.
- Lead a team of eight to achieve KPI targets and complete assigned projects.
- Coach team members through new or difficult workflows.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Enhance the company's image via all communication channels and contribute to meeting the company's goals
Senior consultant
Medpages International (IQVIA)
Cape town, South Africa
2020.02 - 2022.01
- Coaching and training new recruits
- Overseeing projects
- Assisting the public and healthcare practitioners with their queries
- Recorded personal customer information within secure databases
- Enhance the company's image via all communication channels and contribute to meeting the company's goals
- Mediate team decision-making and problem-solving for peaceful resolutions and decision-making.
- Support the team to overcome new challenges by forecasting knowledge and skill gaps.
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
- Encouraged the development of clear objectives and action plans.
- Communicated with staff at all organizational levels to assess current systems.
Data Steward
Medpages International (IQVIA)
Cape town, South Africa
2017.08 - 2020.02
- Storing and Updating data and information of Medical practitioners and medical providers
- Assisting with quality assurance
- Coaching and training recruits
- Overseeing projects
- Assisting the public and healthcare practitioners with their queries
- Recorded personal customer information within secure databases.
- Learned advanced (Medsoft) skills and tools to serve and enhance data entry.
- Input accurate data using manual and automated means, consistently meeting targets.
- Helped establish and maintain successful data entry standards meeting organizational needs.
- Automated task systems as instructed by a supervisor, leading to increased departmental efficiencies.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
- Verified the completeness and accuracy of transferred information between various database systems.
- Updated office databases and records with accurate, current information.
- Met productivity goals through swift, precise data entry.
- Completed periodic database backups to prevent data loss.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed consistent quality processes to maintain data integrity.
Bartending
Seattle Coffee & co.
Cape town, South Africa
2015.11 - 2017.08
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
- Train new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned counters, machines, utensils, and seating areas for immaculate café conditions.
- Performed all opening and closing duties fully and accurately to maintain the cleanliness of café equipment.
- Fulfilled personalized orders with special milk options, meeting strict dietary requirements.
- Train new and junior staff members on coffee-making techniques, including grinding, steaming, and latte art.
- Made and served high-volume beverages with speed, quality, and consistency, thriving in fast-paced café environments.
- Created special drinks according to exact customer requests and preferences.
- Used excellent memorization skills to maintain an extensive drink menu, ingredients, and recipe knowledge.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organized café workspaces, enabling co-workers to readily locate required supplies.
- Built and nurtured customer loyalty by remembering personal preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality, and presentation.
- Spotless and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders, and commercial coffee brewers.
- Replenished and chilled ingredients, recording out-of-stock items for re-ordering.
- Communicated clearly with the team of baristas, management, and other front-of-house staff to minimize mistakes.
Education
Certificate in Cyber Security
2024.01 -
Software engineering
2023.01 -
A-Levels - Open Source Intelligence (OSINT) Fundamentals
2022.09 -
Ethics and AML Essentials for Real Estate Professionals
2023.03 - 2023.05
Matric - Accounting and Trade
2006.09 - 2012.07
Skills
- HubSpot
- Superior communication skills
- Concise time management
- Leadership
- Time Management
- Critical thinking and problems
- Solving
- Microsoft PowerPoint
- Microsoft Excel
- Effective Time Management
- Interpersonal Skills
- Microsoft Office Suite
- Leadership and Teamwork
- Ability to Work in a Team
- Leadership Skills
- Computer Skills
- Customer Service
- Microsoft Office
- Communication Skills
- Google Suite
- Management Skills
- Skills
- Call center and database
- Experience
- Coding
- Animation
- Music Production
- Team supervision
- Employee coaching and mentorship
- Cost-effective budget control
- Employee retention strategies
- Team development strategies
- Customer relationship management
- Resource allocation
- Process improvement
- Client support
- High-performance reward schemes
- Employee performance reviews
- Key Performance Indicator (KPI) management
Interests
- AI
- Robotics
- Cybersecurity
- Ethical hacking
- Open-source intelligence (OSINT)
- Photography and Cinematography
- Body-building & Nutrition
- Coding
- Music Production
Languages
English
Proficient (C2)
French
Proficient (C2)
Swahili
Proficient (C2)
Lingala
Advanced (C1)
Timeline
Oxford Home Study Centre - , Certificate in Cyber Security
2024.01 -
Openclassroom - , Ethics and AML Essentials for Real Estate Professionals
2023.03 - 2023.05
ALX Africa - , Software engineering
2023.01 -
Cybrary - A-Levels, Open Source Intelligence (OSINT) Fundamentals
2022.09 -
Team Leader - Medpages International (IQVIA)
2022.01 - Current
Senior consultant - Medpages International (IQVIA)
2020.02 - 2022.01
Data Steward - Medpages International (IQVIA)
2017.08 - 2020.02
Bartending - Seattle Coffee & co.
2015.11 - 2017.08
Neema School - Matric, Accounting and Trade
2006.09 - 2012.07