Hi, I’m
Danny Mathonsi
IT Technician
Johannesburg
Summary
Dynamic, results-driven professional eager to embrace a challenging, fast-paced role that leverages a diverse skill set and extensive experience to drive significant impact. Committed to contributing to an organization that prioritizes continuous learning and growth, fostering an environment of innovation and collaboration. Proven ability to adapt quickly to changing circumstances while maintaining focus on achieving strategic objectives. Passionate about delivering exceptional results and enhancing team performance in a thriving workplace.
Overview
11
years of professional experience
8
Languages
Work History
Procell
Manager
07.2021 - 08.2025
Job overview
- Hiring and training
- Meeting sales target
- Ensure customer satisfaction
- Handling customer complaints
- Promoting and marketing the business
- Maintaining store cleanliness
- Overseeing pricing and stock control
- Customer service
- Overseeing store operations
- Increased sales by 10%
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Procell
IT Technician
02.2015 - 08.2025
Job overview
- Set up hardware
- Install software
- Troubleshooting hardware and software issues
- Create records of repairs and fixes
- Repairing or replacing damaged hardware
- Analyze hardware and software efficiency
- Providing frontline support
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and cellular phones
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Mopani Southeast TVET College
NQF4 from Information Technology and Computer Science
12.2014
University Overview
- Computer Programming
- System Analysis and Design
- Data Communications and Networking
- Contact Center Operations
- Electronics
- Information System
- Computer Hardware and Software
- Mathematics
Muhawu High School
Grade 12
12.2011
University Overview
- English First Additional Language
- Xitsonga Home Language
- Life Orientation
- Physical Sciences
- Geography
- Life Sciences
- Mathematics
Skills
Customer service
Communication
Computer Programming
MS Office
Project management
Critical thinking
Leadership
Decision-making
Strategic planning
Operations management
Team leadership
Time management
Staff development
Verbal and written communication
References
Danie, Cronje, CEO, danie@procell.co.za, 0845522905, Procell
Timeline
Manager
Procell
07.2021 - 08.2025
IT Technician
Procell
02.2015 - 08.2025
Muhawu High School
Grade 12
Mopani Southeast TVET College
NQF4 from Information Technology and Computer Science