Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ngindo Monica Makangwila

Nurse
Cape Town

Summary

Dynamic professional with a proven track record in patient-focused care and medical office administration, notably at Huis Zonnekus. Excelled in enhancing patient comfort and streamlining operations across healthcare and customer service sectors. Achieved consistent growth in revenue and customer satisfaction, blending strong communication skills with meticulous attention to detail.

Overview

22
22
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Health Care Assistant

Huis Zonnekus
09.2023 - 05.2024
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.

Restaurant Manager

Mr Fish
04.2012 - 06.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Business Owner

Bellos Restaurant
01.2010 - 02.2012
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.

Sales Agent

Old Mutual
02.2007 - 11.2009
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Cashier

De Le Rey Supermarket
03.2002 - 11.2006
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Senior Certificate - Accounting

Pica Pau
Pomfret, South Africa
03.2001

Skills

Medical office administration

Certification

First Aid Life skills Course

Interests

Reading , writing , star gazing , dancing

Timeline

HIV/AIDS Counselling and Rapid testing (Fingerpricking)

09-2024

Adherence Support and Counselling (HIV/AIDS/TB and NCD)

09-2024

First Aid Life skills Course

07-2024

Health care assistant

01-2024

Health Care Assistant

Huis Zonnekus
09.2023 - 05.2024

Restaurant Manager

Mr Fish
04.2012 - 06.2017

Business Owner

Bellos Restaurant
01.2010 - 02.2012

Sales Agent

Old Mutual
02.2007 - 11.2009

Cashier

De Le Rey Supermarket
03.2002 - 11.2006

Senior Certificate - Accounting

Pica Pau

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