Hi, I’m
Danna-Lie Wilken
Sales Manager
Port Elizabeth,EC
Summary
Dynamic professional with a proven track record at DJ RECYCLING (Pty) Ltd, excelling in relationship building and problem resolution. Spearheaded strategic sales initiatives, driving revenue growth and enhancing customer loyalty. Adept in customer service and front office management, consistently delivering exceptional results through effective communication and attention to detail. Highly proficient in English and Afrikaans. I perform well under pressure and have never missed deadline or task assignment.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
years of professional experience
3
Certifications
2
Languages
Work History
Viva Gym
Front Desk Receptionist
Job overview
- Managed front desk operations, efficiently handling incoming calls and inquiries to enhance customer engagement and satisfaction.
- Assisted members with account management and class bookings, ensuring a seamless and enjoyable experience at the facility.
DJ RECYCLING (Pty) Ltd
Sales Manager
01.2018 - Current
Job overview
- Developed and implemented strategic sales initiatives that increased market penetration and enhanced customer loyalty.
- Led a team of sales representatives, providing coaching and mentorship to improve performance and drive results.
- Analyzed market trends and customer feedback to refine sales strategies, resulting in increased competitive positioning.
- Established and maintained strong relationships with key clients, ensuring alignment with their recycling needs and objectives.
- Monitored sales metrics and adjusted strategies based on performance analysis, driving consistent revenue growth.
- Managed customer inquiries and issues promptly, ensuring high levels of service and client retention.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
DJ RECYCLING (Pty) Ltd
Assistant
01.2018 - 10.2025
Job overview
- Here are eight resume experience statements tailored for the role of Assistant at DJ RECYCLING (Pty) Ltd, following the specified guidelines:
- Facilitated daily operations by organizing and maintaining recycling materials, ensuring efficient workflow and compliance with safety standards.
- Coordinated team activities to streamline recycling processes, enhancing productivity and minimizing operational delays significantly.
- Assisted in the implementation of new recycling protocols, improving overall material sorting accuracy and reducing contamination rates.
- Supported inventory management by tracking supplies and materials, ensuring timely replenishment and reducing downtime in recycling operations.
- Developed and maintained documentation for recycling processes, contributing to compliance reviews and operational transparency.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Education
TEFL UniversalSouth Yorkshire, United Kingdom
TEYL Course Certification from English Tutor Online For Younger Learners
04.2001
TEFL UniversalSouth Yorkshire , United Kingdom
TEFL English Certification from English Tutoring Online
04.2001
Varsity CollegePort Elizabeth, South Africa
BCom Finance And Accounting from Finance And Accounting
04.2001
Skills
Curriculum development
Certification
BCom Finance and Accounting Degree
Timeline
TEYL 60 Hour Certification
10-2025
TEFL 150 Hour Certifiction
09-2025
BCom Finance and Accounting Degree
11-2021
Sales Manager
DJ RECYCLING (Pty) Ltd
01.2018 - Current
Assistant
DJ RECYCLING (Pty) Ltd
01.2018 - 10.2025
TEFL Universal
TEYL Course Certification from English Tutor Online For Younger Learners
04.2001
TEFL Universal
TEFL English Certification from English Tutoring Online
04.2001
Varsity College
BCom Finance And Accounting from Finance And Accounting
04.2001
Front Desk Receptionist
Viva Gym