Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daniélle Biogio Van Vuuren

Daniélle Biogio Van Vuuren

Sales
Boksburg North

Summary

I am a result driven, target orientated, self motivated, hardworking, caring, well presented and honest sales representative that drives sales, delivers exceptional customer service and effectively represents the company I work for. I thrive in a fast passed environment, communicate effectively over the phone and can consistently open new doors face to face as well. I have a valid drivers license and reliable transport. I strongly feel that I will become an asset to the company while growing with them.


Dynamic telemarketer with 7 years of FMCG experience at Germiston Foods, excelling in customer service and relationship building. Proven track record in generating leads and increasing sales through effective negotiation and upselling. Highly adaptable, with exceptional communication skills and a strong ability to work under pressure. Skilled in MS Office and data entry.


Overview

15
15
years of professional experience
3
3
Languages

Work History

Telemarketer

Germiston Foods
07.2018 - Current
  • Calling and processing orders for: PnP's, Spar's, Ok, Grocers, Restaurants, Tuckshops, and aftercares.
  • Create, print and check slips for dispatch to load and invoice.
  • Proactively improve knowledge and skills through feedback, training, and staying current with new.
  • Delivering exceptional service with professionalism and empathy.
  • Handling customer complaints with care and customer satisfaction through effective problem solvin.
  • Proactively seek and secure new business cold calling, networking and referrals.
  • Build, strengthen and manage relationships with both prospective and existing clients.
  • Able to work under pressure.
  • Develop and maintain database of customers.
  • Ensure knowledge of products are well learned ensure customers are called regularly by following an agreed call cycle.
  • Conduct outbound calls and follow up on leads.
  • Provide weekly feedback to manager on canvassed customers.
  • Address customers' inquiries, concerns, and complaints.
  • Prepare sales reports of products for suppliers.
  • Checking and updating the price list weekly.
  • Oversee the office when sales manager is not there or on leave.
  • Growing baskets with existing customers.
  • Assist in other departments for example: receiving and accounts.
  • Send pro forma invoices to PBD customers.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the companys client base.
  • Recorded and updated customer information in online systems.
  • Provided exceptional customer service by actively listening to clients concerns and providing appropriate solutions.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Implemented upselling techniques to increase revenue and move product.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Developed extensive knowledge of products and services to better assist customers.
  • Provided information about available products and services, membership details, and purchase advantages.

Outbound Direct Sales and Marketing

Loci Space
11.2010 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Direct, B2B, and door-to-door sales.
  • Selling coupons for restaurants, pubs, and entertainment venues.
  • Data capering of customer information.
  • Designing the coupons.
  • Schedule, monitor, and prep field work.
  • Promote deals and events.
  • Distribute marketing materials.
  • Collaborate with the team and management.
  • Resolve complaints.
  • Track stock levels and sales.
  • Keep the display attractive, organized, and stocked.
  • External sales merchandise.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

No Degree - Hospitality

Hoërskool Oosterlig
Sunward Park, South Africa
04.2001 -

Skills

Customer service

MS office

Scripted calls

Data entry

Adaptability and dependability

Outbound and inbound calls

Customer database maintenance

Telemarketing expertise

Negotiation and persuasion

Attention to detail

Sales techniques

Customer engagement

Sales support

Email and telephone etiquette

Skilled negotiator

Stress tolerance

Upselling and cross selling

Relationship building

Strong customer

relationships

Target Driven and sales

orientated

Deadline and goal orientated

Studies to achieve excellent

product knowledge

Direct(Face to face) sales

and telecommunication

sales

Conflict Resolution

Great up-selling skills

Exceptional written and

verbal communication and

listening skills

Highly self-motivated and

Intelligent

Cold calling

Great in working under

pressure

Works well with others

Problem solver

Great time management and

Prioritizing skills

Attention to detail

FMCG for 7 years

Timeline

Telemarketer

Germiston Foods
07.2018 - Current

Outbound Direct Sales and Marketing

Loci Space
11.2010 - 06.2018

No Degree - Hospitality

Hoërskool Oosterlig
04.2001 -

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Daniélle Biogio Van VuurenSales