Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniellia Booysen

Medical Aid Consultant
Cape Town

Summary

I am honest, friendly and reliable person, I can be depended upon to get the job done and I am very even tempered, I get along with people and take accountability for whatever task to perform, whether individually or in a team. I am able to work on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines, I am quick to grasp new ideas and concepts as well as setting up and streamlining systems even under significant pressure, I possess a strong ability to perform effectively. I am organized and consistent in my work and have an eye for detail. I have seldom been off work for illness


I take constructive criticism well. I am a sympathetic co-worker and help where I can.


I have high standards and morals

Overview

9
9
years of professional experience
1
1
Certification

Work History

Corporate Solutions Consultant

Optivest Health Services
10.2017 - Current
  • New business advice ,capture and activation for existing employer groups
  • Gap Cover advice and sales
  • Compile billing statements, answered questions about billing, issues and corrections.
  • Benefit review presentations
  • Claims enquiries and resolutions with the medical scheme and Gap Cover
  • Guidance to clients on medical aid scheme benefits
  • Retention and replacement, Recommended new products and services to members of a medical scheme
  • Increased client satisfaction by providing tailored solutions based on individual needs.
  • Resolved client issues quickly and efficiently to enhance overall member satisfaction ratings.
  • Built strong relationships with existing clients, fostering trust and maximizing opportunities for upselling or crossselling.

Client Service Consultant

Optivest Health Services
10.2017 - 03.2021
  • Educated clients on services and products available.
  • Trained client service employees on excellent customer service and company systems.
  • Answered client questions and looked for opportunities to increase sales.
  • Updated accounts, documents and reports with efficiency and accuracy.
  • Helped large volume of clients every day with positive attitude and focus on client satisfaction.
  • Utilized active listening skills to identify client needs and provide appropriate solutions.
  • Responded to client calls and emails to answer questions about products and services.
  • Educated client about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved client inquiries and complaints quickly.

Immigration Consultant

SA Migration
02.2016 - 01.2017
  • Handled appeals against negative decisions effectively, presenting compelling arguments that led to overturned decisions or reconsiderations from authorities.
  • .Proactively networked with industry professionals to stay informed about best practices and emerging trends in immigration services.
  • Built strong relationships with government agencies involved in the immigration process, facilitating smoother case management.
  • Advised clients on visa eligibility with thorough assessments of their unique situations.
  • Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
  • Enhanced client satisfaction by providing personalized immigration consultation and guidance.

Car Rental Agent

Around About Cars
11.2014 - 11.2015
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Established strong relationships with local businesses to promote cross-referrals within the community.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Handled sales for incoming customer calls.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Education

High School Diploma -

Excelsior Senior Secondary
Cape Town
04.2001 -

Skills

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Certification

Regulatory Exam

Timeline

Corporate Solutions Consultant

Optivest Health Services
10.2017 - Current

Client Service Consultant

Optivest Health Services
10.2017 - 03.2021

Immigration Consultant

SA Migration
02.2016 - 01.2017

Car Rental Agent

Around About Cars
11.2014 - 11.2015

High School Diploma -

Excelsior Senior Secondary
04.2001 -

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Daniellia BooysenMedical Aid Consultant