Danielle Tanya Steyn

Managed front desk reception and client-facing operations
Coordinated appointments and administrative support
Assisted with cold calling, lead generation, and email correspondence
Supported event coordination and office organization

• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Conducted cold calling and prospect qualification
Maintained accurate CRM records and daily call updates
Supported team targets through structured outreach efforts

• Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
• Aligned marketing initiatives with sales objectives, maintaining open communication between departments for seamless execution of integrated campaigns.
• Made average of 100 - 180 outbound and inbound calls per day.

Sales Consultant – Reeprint (Remote)
Worked until company closure (8 October 2025)

Conducted outbound sales calls introducing printing services
Prepared, processed, and followed up on client quotations
Managed client communication via email and digital documentation
Maintained structured spreadsheets and accurate sales records

Coordinated appointments and administrative support

Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Managed high-volume customer service interactions
Performed daily cash-ups and financial reconciliation
Conducted stock takes and inventory tracking
Assisted with staff support and operational coordination

Maintained structured workflows in fast-paced environments

• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.