Danielle Megan Govender
Senior Recruitment Consultant
Durban
Summary
Dynamic Senior Recruitment Consultant with a proven track record at Onecall24, adept in talent acquisition and client management. Leveraged analytical thinking and effective communication to enhance recruitment processes, achieving high retention rates and significant efficiency improvements. Demonstrates leadership and adaptability, excelling in fast-paced environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Recruitment Consultant
Onecall24
Durban
03.2023 - Current
- Implemented creative talent acquisition techniques, such as employee referral incentives and social media campaigns, to attract top-quality candidates.
- Established strong relationships with industry professionals through networking events and social media outreach.
- Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.
- Collaborated with internal departments to develop tailored training programs for new hires, resulting in decreased onboarding time.
- Optimized the use of recruitment software to improve data tracking, reporting, and analysis capabilities for better decision-making processes.
- Conducted extensive market research to stay informed on industry trends and competitive landscapes for targeted sectors.
- Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.
- Led a team of junior consultants, providing mentorship and guidance in achieving their professional goals.
- Championed recruitment process improvements that led to increased efficiency and cost savings for the organization.
- Conducted thorough reference checks to verify candidate credentials and minimize potential risks associated with poor hiring decisions.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
Recruitment Consultant
Onecall24
Durban
11.2021 - 03.2023
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Enhanced candidate placements through the strategic development and implementation of tailored recruitment methods.
- Enhanced the company's talent pool through strategic candidate sourcing across multiple platforms.
- Identified potential new clients in targeted markets to support business development initiatives.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Consistently analyzed industry trends to ensure alignment with market conditions affecting talent acquisition.
- Hired employees and initiated new hire paperwork process.
- Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Reduced time-to-fill metrics by efficiently managing multiple requisitions simultaneously and prioritizing tasks effectively.
Recruitment Consultant
Synergy Contact Centre
Durban
07.2021 - 11.2021
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Hired employees and initiated new hire paperwork process.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Reduced time-to-fill metrics by efficiently managing multiple requisitions simultaneously and prioritizing tasks effectively.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Worked alongside global business leader to deploy new training strategies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR Executive/ Employee Engagement Officer
Ison BPO
Durban
01.2020 - 07.2021
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Educated employees on company policy and kept employee handbook current.
- Coordinated workforce planning efforts to align with organizational growth goals.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Implemented performance management systems for more effective employee evaluations and feedback.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Streamlined recruitment processes for increased efficiency
- Bolstered company culture with the introduction of employee engagement events and activities.
- Increased workplace safety through the development of thorough policies and procedures.
- Developed succession planning strategies for key positions throughout the company.
- Reduced turnover rates by developing comprehensive onboarding and training programs.
- Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
- Championed continuous learning opportunities within the organization by establishing professional development workshops.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Generated and analysed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyse operational data.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
Receptionist
CK AUTO Pty Ltd
Durban
04.2018 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved data privacy compliance with meticulous management of sensitive information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
ACCTAX ACCOUNTING SOLUTIONS CC
Durban
07.2016 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
TNC INDUSTRIAL COATING
Durban
12.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Education
N4 Certificate - Educare
Damelin
Durban, South Africa 01.2019 - 12.2019
High School Diploma -
Stanmore Secondary School
Durban, South Africa 01.2015 - 12.2017
Skills
Client management
Candidate sourcing
Cold calling
Performance tracking
Teamwork
Willingness to learn
Problem-solving
Time management
Analytical and critical thinking
Adaptability and flexibility
Leadership development
Effective communication
Active listening
Recruitment
Reliability
Accomplishments
- Achieved Top recruitment consultant of the year from 2021 until current at Onecall24.
Timeline
Senior Recruitment Consultant
Onecall24
03.2023 - Current
Recruitment Consultant
Onecall24
11.2021 - 03.2023
Recruitment Consultant
Synergy Contact Centre
07.2021 - 11.2021
HR Executive/ Employee Engagement Officer
Ison BPO
01.2020 - 07.2021
N4 Certificate - Educare
Damelin
01.2019 - 12.2019
Receptionist
CK AUTO Pty Ltd
04.2018 - 12.2018
Receptionist
ACCTAX ACCOUNTING SOLUTIONS CC
07.2016 - 06.2017
Receptionist
TNC INDUSTRIAL COATING
12.2015 - 06.2016
High School Diploma -
Stanmore Secondary School
01.2015 - 12.2017
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