Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
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Danielle Swarts

Danielle Swarts

Call Centre Advisor /Agent

Summary

I am Successful Customer Service Advisor with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure my position as a Customer Service and always Ready to help my team achieve company goals. I will always be a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am Committed to maintaining professional relationships to increase profitability and drive business results. I am extremely crazy about pushing and making sales this not only boosts my personal salary but also assist with networking strategies. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Advisor /Agent

Quantanite SA
09.2022 - Current
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Reached out to customers to offer assistance with account and service issues, as well as proposed new choices.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Created customer support strategies to increase customer retention.
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Assisted in the creation of customer service policies, setting expectations for both staff and customers alike.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Continuously sought opportunities for personal development through ongoing training programs.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Conducted regular training sessions for new hires, facilitating their integration into the team.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
  • Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
  • Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Advisor/Customer Service Advisor /Customer Service Agent

Capita SA
01.2020 - 12.2022
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Conducted regular training sessions for new hires, facilitating their integration into the team.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Assisting Clientele with largest telecommunication Network in the UK (O2)
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Addressed customer account discrepancies and concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Kliptown Secondary School
Johannesburg, South Africa
04.2001 -

Skills

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Affiliations

I belong to a womans Club called "The Never Give Up Club"

We focus on woman in Business and young entrepreneurs


CEO of the club is Naylien Zacheaus - 0671070708

Managing Director -Khensane Makhanya - 062 195 2870

Chairman for this club is myself Danielle Nicola Swarts 0726388777

Interests

I love cooking and baking The minute I hit the Kitchen I become Gordan Ramsey

Timeline

Customer Service Advisor /Agent

Quantanite SA
09.2022 - Current

Customer Service Advisor/Customer Service Advisor /Customer Service Agent

Capita SA
01.2020 - 12.2022

High School Diploma -

Kliptown Secondary School
04.2001 -

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Danielle Swarts Call Centre Advisor /Agent