Danielle Philander

-Accurately documented details from public calls reporting medical emergencies, fires, floods, nuisances, criminal activity, and threats to life or property.
-Efficiently routed calls to the appropriate emergency services, including police, fire, ambulance, traffic, or law enforcement.
-Demonstrated strong multitasking abilities, exceptional listening skills, and a high level of accuracy in handling emergency calls.

-Provided comprehensive support for motor insurance policies, assisting clients with policy amendments, vehicle additions, and personal detail updates.
-Conducted thorough assessments to ensure the accuracy and validity of insurance claims.
-Efficiently managed and resolved customer complaints, ensuring a high level of client satisfaction.

-Assisted customers with amendments, payments, billing inquiries, and refunds in the billing department of a UK-based mobile network.
-Transitioned to the technical division, providing expert support for network troubleshooting, phone repairs, and other technical concerns.

-Managed the switchboard and assisted with merchandise while ensuring shelves were well-stocked.
-Promoted and facilitated book sales by providing knowledgeable recommendations to customers.
-Designed engaging book displays to attract customers and enhance in-store foot traffic.