Danielle Michaels
Eersteriver
Summary
Detail-oriented professional with experience in customer service, administrative support, and product handling. Thrives in fast-paced environments, prioritising accuracy and organisation. Skilled in email communication and data capture, ready to enhance operational efficiency in a packing and support role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service & Administrative Support
BIBC
Cape Town
04.2015 - 06.2024
- Answered telephone calls to offer information, direct callers, and take messages.
- Handled photocopying documents, updating files, and faxing communications for staff.
- Managed client communications by answering phones and corresponding through email.
- Handled confidential documents with discretion to protect sensitive information.
- Managed daily office operations and provided administrative support to enhance departmental workflow.
- Organised and maintained files, records, and correspondence to facilitate quick retrieval and ensure compliance.
- Analysed data for accuracy before inputting into the system.
- Processed large volumes of data and resolved discrepancies independently to maintain data integrity.
Receptionist
FCD
Cape Town
01.2013 - 12.2014
- Welcomed guests and clients with a friendly, positive manner, fostering a welcoming atmosphere.
- Handled incoming telephone calls, accurately taking messages and relaying them to personnel for timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area, ensuring a professional first impression for visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Supervisor
PNA
Cape Town
06.2010 - 12.2012
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Collaborated with team members to meet sales targets, enhancing overall store performance.
- Resolved customer queries through effective communication, ensuring satisfaction with step-by-step solutions.
Education
Certificate - Grade 12 Senior Certificate
Black High School
Blackheath, Kuilsriver01-2003
Skills
Customer communication
Computer literacy
Attention to detail and accuracy
Time management and reliability
Ability to work under pressure
Teamwork and adaptability
Order packing
Stock handling and organization
Key Skills
Languages
English
Advanced
C1
Certification
- Compuert course
- matric Tempt certificate( Waiting on origanal)
References
- • Mr Johan Bester (Senior Designated Agent) Phone: 083 602 0826
- Cheryl van Der Merwe (Co-Ordinator) FCD TRAINING CENTRE Phone: 021 9757764/ 021 9757801
Timeline
Customer Service & Administrative Support
BIBC
04.2015 - 06.2024
Receptionist
FCD
01.2013 - 12.2014
Supervisor
PNA
06.2010 - 12.2012
Certificate - Grade 12 Senior Certificate
Black High School