Danielle Maree-Lategan

• Follow up on all POD’S from supplier after all deliveries.
• After every successful delivery all POD’s need to be closed and uploaded within 48 hours.
• Debrief POD’S received.
• Debriefing process includes capturing all the information written on the POD or GRV into our TMS system or register. Once this is done POD can go for uploading.
• Uploading POD’s.
• Once PODs are debriefed of all endorsements will it be uploaded onto TMS.
• Running of reports daily to see where POD images are required.
• Extract report from TMS to see which deliveries are complete and where there is no image uploaded to identify where we still need to debrief an load POD’s.
• Laser POD’s
• Assist Laser customer agent in retrieving the Laser POD’s outstanding.
• Report back to management.
• Send weekly report (Every Monday morning) to SITC management on the progress of the POD’s older than 24 hours.

• Receptionist
• Attending to incoming calls and diverting calls to the correct person
• Welcoming guest in the reception area
• Filling the accounts department when requires
• Debtors assistant
• Set up and maintain debtor accounts
• Capture debtors’ receipts and submit for reviewing
• Contact customers to follow up on unclear payments (request remittance)
• Reporting on overdue customer accounts and handing overdue accounts to lawyers on request from financial manager
• Capture COD invoices and submit for reviewing
• Capture pallet credit notes and submit for reviewing
• Capture pallet control adjustment and submit for reviewing
• Update COD’s CRM on Abaca
• Send invoices and statements to customers
• Apply credit control system in Abaca to follow up on outstanding payments
• General filing relating to debtors
• Scanning of customer delivery notes
• Preparing customer refunds
• AD HOC
• Estimator / sales assistant
• Costing of all industrial customers
• Assisting clients of progress of their orders
• Reference details: Luandi Warren, 082 319 2226

• Processing of corrugated orders
• Estimator of the industrial department
• Worked 1 on 1 with 4 sales representatives
• Liaising with customers on late / early deliveries
• Pro forma invoicing
• Tracking jobs in working progress
• Assist walk in customers

• Sales Administrator for specific customer group
• Execute and maintain inbound and outbound call centre requirements.
• Arrange necessary add-on orders or replacements when there are out-of-stock situations after consultation with the customer
• Receive, capture and execution of sales orders from customers on a daily basis
• Process credits and debits daily
• Prepare deal sheets for signature and ensure all customer cards are updated
• Ensure all work is completed each day
• Navision system
• Manage orders placed at agents for distribution
• Ensure stock availability at agents to deliver on order requirements from customers
• Prepare consignment warehouse replenishment orders and assist with stock-take process
• Execute all administrative responsibilities with regards to the customer base
• Admin support for Sales Manager assigned to the customer base
• Keep Sales Managers and Client Services Manager informed on a daily basis of all transactions and/or problem areas
• Customer Service and Account Management
• Problem solving and monitoring
• Assist with tagging Auto-Credits as per customer requests
• Follow up on all deliveries ex Paarl and agents when problems occur
• Communicate with customers until delivery has arrived
• General administration pertaining to key accounts
• Prepare sales and purchasing reports for customer base, filing, etc.
• Reference details: Allison Knight, 074 995 5242
• Reason for leaving: Better prospects.

Invoice loads

• Plan routes / trip
• Handled all complaints / queries / enquiries.
• Reference details: Richard Malaoa, 021 877 5500
• Reason for leaving: promotion within the company