Travel
Danielle Mapena
Food & Beverage Attendant/Hostess
Johannesburg
Summary
Well-organized hospitality enthusiast skilled at providing customers with accurate and quick service. Offering over 5 years of experience in customer service, administration, technology, preparing various food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards. Currently a part-time Deli Clerk with 2 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.As a trained Chef I offer expertise and understanding in customer service, food preparation and catering and as a Hostess brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Hospitable individual with expertise in safe food preparation, versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Adaptable Waitressing skills accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess or waiting staff position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Deli Attendant
Shoprite Checkers Holdings
Johannesburg
06.2023 - Current
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Accurately operated cash register to process customer payments.
Retail Trainee
Retail Readiness Programme, MSC College
Johannesburg
04.2023 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with loss prevention in monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Hostess/Cashier
W Doha - FIFA WORLD CUP
Doha
09.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Operations Support Administrator
Afrocentric Technologies
Florida North
03.2016 - 02.2021
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained personnel records and updated internal databases to support document management.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Generated reports to suggest corrective actions and process improvements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Chef Trainee
Sandton Sun Hotel, SAN Deck and Restaurant, Retirement Village, HTA Culinary Academy
Johannesburg
01.2015 - 01.2016
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Cleaned kitchen counters, refrigerators, and freezers.
- Checked expiration dates, rotated food and removed any items that were no longer usable.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Read through recipes and set up ingredients for Type chef.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Participated in food tastings and taste tests.
- Set up and broke down kitchen for service.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Evaluated food products to verify freshness and quality.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Monitored food production to verify quality and consistency.
- Disciplined and dedicated to meeting high-quality standards.
- Utilized culinary techniques to create visually appealing dishes.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Developed close relationships with suppliers to source best ingredients.
- Assisted with menu development and planning.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated with team members to prepare orders on time.
- Implemented food cost and waste reduction initiatives to save money.
Education
Diploma Of Culinary Arts - Culinary Arts
HTA School Of Culinary Arts
Ferndale,Ranburg 01.2015 - 12.2015
Qatar Host Training Certificate - Hospitality And Recreation Marketing
Qatar Ministry Of Tourism
Doha, Qatar 10.2022 - 02.2023
NQF 3 Certificate: Retail Readiness - Retail Management
MSC College
Port Elizabeth 04.2023 - 05.2023
Certificate Of Waitress Training - Food Service
W Doha
Doha, Qatar 09.2022 - 12.2023
Skills
MS Packageundefined
Interests
Sampling Various cuisines
Cultural exploration
Reading
Hotelier
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Attendant
Shoprite Checkers Holdings
06.2023 - Current
Retail Trainee
Retail Readiness Programme, MSC College
04.2023 - 05.2023
NQF 3 Certificate: Retail Readiness - Retail Management
MSC College
04.2023 - 05.2023
Qatar Host Training Certificate - Hospitality And Recreation Marketing
Qatar Ministry Of Tourism
10.2022 - 02.2023
Hostess/Cashier
W Doha - FIFA WORLD CUP
09.2022 - 03.2023
Certificate Of Waitress Training - Food Service
W Doha
09.2022 - 12.2023
Operations Support Administrator
Afrocentric Technologies
03.2016 - 02.2021
Diploma Of Culinary Arts - Culinary Arts
HTA School Of Culinary Arts
01.2015 - 12.2015
Chef Trainee
Sandton Sun Hotel, SAN Deck and Restaurant, Retirement Village, HTA Culinary Academy
01.2015 - 01.2016
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