DANIELLE LABUSCAGNE
Summary
Hailing from a small town in Limpopo, often appearing in the class top 10 performers from primary school throughout high school, I was a shy person yet always dedicated and dependable. I never received detention through all 12 of my school years.
I started my career shortly before my 19th birthday and now I have 14 years of experience in the banking world. Throughout my career I have continued blossoming into the delight I am today. I have developed my interpersonal skills along with a high sense of empathy. Though I am not completely altruistic, there is happiness and satisfaction in helping others and I revel in the feeling of euphoria that it brings.
Lincoln Mali (former director of Customer Channels at Standard Bank) once visited our branch and he told me that he loves my spirit. I aim to always be the person that he saw that day, but even better.
Overview
15
15
years of professional experience
Work History
Team Leader
FNB
Randburg
05.2017 - Current
- Mentored and guided employees to foster proper completion of assigned duties
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Coached team members with regard to all KPI's, providing feedback and encouragement
- Assisted with new hire interviews
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members
- Developed and maintained courteous and effective working relationships with stakeholders
- Helpful to a fault
- Devised reports, PowerPoint presentations, and training material
- Carried out day-to-day duties accurately and efficiently
Call Centre Agent
FNB Contact Centre
Randburg
09.2013 - 04.2017
- Answering inbound calls from consumers, business clients, merchants, other banks, internal staff
- Handling issues with efficiency and according to process
- Providing high level customer service and product information
- Devoted special emphasis to punctuality and adherence
Bureau De Change Consultant
Standard Bank Tzaneen
10.2010 - 06.2013
- General administrative duties, actioning of reports, working with customers on a day-to-day basis, telephonically and electronically communicating with customers, foreign exchange duties such as processing in- and outward transfers, selling travel allowance, etc.
- Assisting as bank teller where needed
- Interim Team Leader Tellers on weekends
Foreign Exchange Clerk
Standard Bank Tzaneen
05.2008 - 09.2010
Switchboard operator
Standard Bank Tzaneen
01.2008 - 05.2008
Wages clerk
Northern Personnel
03.2007 - 12.2007
Education
Matric - 2006
Merensky High School
Skills
- Computer Literate
- Team Oversight
- Staff Management
- Product Knowledge
- Performance Improvement
- Critical Thinking
- Decision-Making
- Training and Development
- Self-Motivated
Accomplishments
- Team Leader of highest rated team in department in both April and July 2022
- Touched the lives of the majority of people who have been in my team
- RE 5 2018 (passed on the first try)
- Planned and executed a well received year end function for 50 people at Standard Bank
- Had 36 agents report to me after one month of being a brand new team leader due to the department being sans one leader
- Chairperson of the Transformation committee (2010 - 2011)
- OHSA rep for the branch
- Started walking and talking when I was less than 12 months old
Languages
Afrikaans
Native language
English
Proficient
C2
Timeline
Team Leader
FNB
05.2017 - Current
Call Centre Agent
FNB Contact Centre
09.2013 - 04.2017
Bureau De Change Consultant
Standard Bank Tzaneen
10.2010 - 06.2013
Foreign Exchange Clerk
Standard Bank Tzaneen
05.2008 - 09.2010
Switchboard operator
Standard Bank Tzaneen
01.2008 - 05.2008
Wages clerk
Northern Personnel
03.2007 - 12.2007
Matric - 2006
Merensky High School