DANIELLE HANEKOM
Faerie Glen,Pretoria
Summary
I am an enthusiastic and outgoing 21-year-old individual with a deep passion for people and delivering exceptional service. With over three years of customer service experience at Total Geo-Spatial Information Solutions and a recent promotion to Project Manager in March 2025, I have developed strong leadership and communication skills that allow me to guide teams calmly and effectively through challenges. I’m known for consistently meeting deadlines with accuracy and a high standard of client satisfaction. My sensitive and people-focused nature drives me to go the extra mile, and I find genuine joy in creating meaningful connections with clients and receiving positive feedback that motivates me to keep delivering excellent results.
Overview
3
3
years of professional experience
Work history
Junior Project Manager
Total Geo-Spatial Information Solutions
Pretoria, Gauteng
04.2025 - Current
- Understanding client’s/project needs
- Assist in project planning, defining scope, objectives and deliverables for project
- Develop timelines and resource allocations plans
- Assist Senior Project Manager with risk assessments
- Schedule and facilitate meetings
- Document project progress
- Keep track of project milestones and deadlines
- Prepare reports and presentations on project statuses
- Act as liaison at client
- Assist to identify issues and track resolution thereof
- Ensure quality standards are met
- Gain knowledge on developing project budget
- Project close-out process and reports
- Includes same responsibilities as project implementer / client liaison / training facilitator
- Initiated regular team meetings, enhanced internal communication.
- Ensured prompt project delivery for satisfied clients.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Represented organisations at seminars, conferences and business events.
- Drove client retention through quality project execution.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
Project Implementer/Facilitator
Total Geo-Spatial Information Solutions
Pretoria, Gauteng
12.2022 - 03.2025
- Data Capturing – Scan, Capture, link and indexing of various documents
- Project Administration - Ensure project administration is done correctly and within specified time span
- User set-ups - Assist with user set-ups
- IMIS Installations and updates - Install IMIS on site at clients and manage all new installations as well as update client software and data on site
- Client Training and Facilitation - System end-user training on IMIS Software to Clients, Handholding and Support
- In-house Training and Facilitation - In-house training and support to TGIS employees
- Troubleshooting - Perform troubleshooting to diagnose and resolve problems as needed
- Client Liaison and Client Support - Act as liaison between client and TGIS. Support and communicate with client
- Documentation – Assist with creating and amending all training and IMIS related documentation and reports
- Software Testing – Assist with testing IMIS for functionality to ensure even operation as needed
- Monitored service user progress, escalating concerns for swift resolution.
- Quality Control – Assist with checking of quality and accuracy of data captured and setups
- Work recording - Keep record of time worked
Education
Matric with University Exemption -
Garsfontein High School
Pretoria 01.2018 - 12.2022
BCom Law Degree - Law
Boston City Campus
Pretoria 02.2023 -
Skills
- Microsoft Office - Word, Excel, Access, PowerPoint, HTML, Outlook etc
- Project Planning
- Project Management
- Strong Communicator (verbal and written)
- Conflict resolution and negotiation
- Decision-making under pressure
LANGUAGE
English Speak, Read, Write
Afrikaans Speak, Read, Write
References
Christine de Jager
- christine@tgis.co.za
- +27 828034107
Hobbies and Interests
Dance, Read, Bake
Sport
- Netball
- Hockey
Timeline
Junior Project Manager
Total Geo-Spatial Information Solutions
04.2025 - Current
BCom Law Degree - Law
Boston City Campus
02.2023 -
Project Implementer/Facilitator
Total Geo-Spatial Information Solutions
12.2022 - 03.2025
Matric with University Exemption -
Garsfontein High School
01.2018 - 12.2022
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