Jonathan Du Plessis
Sales Representative & Quality Control
Sundra,GP
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative & Quality Control
Amoref / Tunotex Pty Ltd
03.2020 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Stayed up-to-date with industry trends to position company as market leader.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Muriel Brand
Brakpan, South Africa 04.2001 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Sales closing
Customer Relationship Building
Business Development
Product and service knowledge
Sales expertise
Sales Forecasting
Revenue Generation
Product Promotions
Sales Presentations
Lead Generation
Customer Success Management
Timeline
Sales Representative & Quality Control
Amoref / Tunotex Pty Ltd
03.2020 - Current
High School Diploma -
Muriel Brand
04.2001 -
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