Danielle Alberto
Office Administrator
Eldorado Park
Summary
Independent thinker, team player, able to synthesis and deploy information, able to make split second decisions, thrives under pressure, goal driven and confident.
Overview
2026
2026
years of professional experience
2014
2014
years of post-secondary education
Work History
Office Administrative Assistant
BP Southern Africa
11.2024 - Current
- Created and maintained detailed records of all office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Responded to inquiries from callers seeking information.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Customer Service Agent
Nu Metro Cinemas
11.2022 - 10.2024
- Customer support
- Inbound/Outbound call activities
- Loyalty card conversions and retention
- Customer complaints management
- Administrative assistant
- Compliance to all internal processes and procedures
- Social media.
- Emails
Customer Service Agent
Merchants Dimension Data
10.2021 - 04.2022
- Help customers with complaints and questions, give customers information about products and services, take orders, and process return.
Debt Collector
Neo-wallet
06.2020 - 07.2020
- Customer Telephonic Contact, reaching out to customers to collect payment on overdue loans, acting as the liaison between creditors and customers and manage overdue loans.
Debt Collector
Collab2 Collections
01.2019 - 08.2019
- Debt Review, Debt Counselling, Sequestration, Administration
Dispatch Clerk
Essilor South Africa PTY (LTD)
01.2018 - 03.2018
- Invoicing, sorting and packing, scan jobs on schedule, Job status report, Prepare shipping documents for couriers.
Admin Clerk
Brake Bonding & Clutch S.A
03.2017 - 10.2017
- Admin, Filing, Sorting, Stock taking, Scanning.
Debt Collector
Nimble Group Credit Solutions
02.2016 - 01.2017
- Collection Agent, Customer Telephonic Contact, Credit Collection, Payments Arrangements, Debit Orders, Updating Client Database.
Telephonic Interviewer
Ipsos Marketing
03.2015 - 01.2016
- Interviews survey respondents by telephone or in person, following strict guidelines and procedures, Records interview responses by entering answers into computer assisted system, using paper and pencil, or other means, Reviews completed survey instruments and logs for completeness and legibility, Explains survey content and necessity to respondents, Codes and check-codes data.
Work References
- Current
- BP SOUTH AFRICA -Mienkie 061 745 6548
- Nu Metro Cinemas - Khaya 0658417804
- Merchants Dimension Data - Zolani - 0733836839
- Neo-wallet - Hanago +254745720325
- Collab2 Collections -Mrs Chriselda ORielly 0734063107 /010 1400820
- Essilor south Africa PTY (LTD) -Mathew 0823206010
- Brake Bonding & Clutch S.A -Sarla - 011 688 0200
Education
Grade 12 - Afrikaans, English, Life Orientation, Life Science, Maths Literacy, History, Consumer studies
Klipspruit West Secondary School
Skills
Verbal communication
Document scanning
Telephone reception
Confidentiality handling
Billing and invoicing
Database entry
Reception management
File management
File organization
Office supply management
Data entry
Document preparation
Leadership and supervision
Supply inventory
Payroll
Expense reporting
Timeline
Office Administrative Assistant
BP Southern Africa
11.2024 - Current
Customer Service Agent
Nu Metro Cinemas
11.2022 - 10.2024
Customer Service Agent
Merchants Dimension Data
10.2021 - 04.2022
Debt Collector
Neo-wallet
06.2020 - 07.2020
Debt Collector
Collab2 Collections
01.2019 - 08.2019
Dispatch Clerk
Essilor South Africa PTY (LTD)
01.2018 - 03.2018
Admin Clerk
Brake Bonding & Clutch S.A
03.2017 - 10.2017
Debt Collector
Nimble Group Credit Solutions
02.2016 - 01.2017
Telephonic Interviewer
Ipsos Marketing
03.2015 - 01.2016
Work References
- Current
Grade 12 - Afrikaans, English, Life Orientation, Life Science, Maths Literacy, History, Consumer studies
Klipspruit West Secondary School