Daniella Van Der Merwe

Oversee the day-to-day operations of a plant nursery.

• Manage sales, cash handling and general administrative responsibilities.
• Handled sales transactions and managed cash handling while performing general administrative tasks.
• Process invoices and assist with financial and sales-related administration.
• Organised staff schedules and delegated daily tasks to optimise team workflow.
• Manage and monitor stock levels and assist with stock organisation.
• Assist customers with product enquiries and provide friendly, knowledgeable service.
• Responded to customer queries with prompt solutions and resolved problems efficiently.
• Use Microsoft Excel for administrative and business-related tasks.
• Provide basic IT support and troubleshoot issues with business equipment and systems.
• Create content and assist with marketing and promotional activities.
• Managed multiple responsibilities to maintain smooth daily operations across the team.

Accurately recorded customer orders and delivered them without discrepancies to enhance customer satisfaction.

• Resolved customer queries and protected positive service outcomes.
• Assisted with resolving customer queries and ensuring a positive customer experience.
• Communicated clearly with customers and colleagues during service.
• Worked efficiently under pressure during busy periods and service surges.
• Handled cash payments and processed card transactions responsibly.
• Maintained clean, organised, professional areas for daily front-of-house work.
• Collaborated with team members to ensure effective communication and task completion. to keep daily operations running smoothly.
• Contributed to team efforts to maintain smooth operations and positive customer interactions. to ensure smooth daily operations.

Reference: Evan — 083 760 4610

Conducted high-volume outbound calls to engage prospective customers year-round.

Generated leads through targeted outreach and followed up with timely communication.

• Generated leads, followed up promptly, and managed customer interactions on calls.
• Promoted CV platform services to potential clients during sales calls.
• Promoted and sold CV platform services during sales conversations to enhance customer awareness.
• Identified customer needs and explained products and services clearly.
• Built rapport with prospective customers over the telephone.
• Handled objections and worked towards achieving sales targets.
• Captured customer information accurately.
• Maintained professional communication throughout the sales process.
• Followed up with potential customers to nurture relationships and manage client interactions.
• Worked consistently in a target-driven environment.

Reference: Charlotte — 073 424 0949