Daniella Liebenberg
Cape Town
Summary
Highly motivated with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administration and sales. Comfortable working independently or as a collaborative team member.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Experienced waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Holy Land Gifts
12.2021 - Current
- Manages day-to-day business operations including sales, inventory management, budgeting, accounting and advertising.
- Promotes business on social media platforms to maximize brand identity and generate revenue.
Social Media and Client Coordinator
Safari South
11.2020 - 02.2022
- Provided excellent customer service to clients and responded promptly to inquiries.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Managed the daily operations of all assigned social media accounts.
Waitress
Altstadt Restaurant
08.2018 - 10.2020
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented food and beverages to guests at tables.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Front Desk Clerk
The Dome
05.2017 - 03.2018
- Organized files for easy retrieval when needed by management staff members.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Secretary
Health and Wellness Centre
03.2017 - 05.2017
- Managed multiple calendars and contacts using computer software.
- Greeted visitors and directed to appropriate location or person.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated maintenance requests for office equipment and facilities.
Waitress
At the Dome Restaurant
01.2015 - 01.2016
- Checked back with customers throughout meal service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Coordinator
Alon Hair Suppliers
01.2014 - 01.2015
- Performed demanding physical work over extended periods and modeled positive attitude.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Displayed high standards for quality workmanship and routinely double-checked work.
Waitress
Café - Café
01.2013 - 01.2014
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Client Liaison
Atid Varod Advertising Agency
01.2012 - 01.2013
- Reviewed customers' products, advertising history, and business to identify effective advertising solutions.
- Explained to clients how specific types of advertising helped promote customer products or services.
- Generated leads through cold calling techniques as well as networking events.
- Communicated with clients and responded to questions.
Education
High School Diploma -
Hila Project High School
Israel08-2016
Skills
- Administrative Reception Duties
- Office Management
- Basic Excel and Word Skills
- Coordinating Events
- Interpersonal skills
- Canva
- Customer service
- Client service
- Point of sale
- Order taking
- Customer engagement
- Tableside service
- Hospitality and accommodation
- Reservation management
- Physical stamina
- Dining customer service
References
- Atid Varod Advertising Agency, 050 - 940 2 140
- Café - Café, +972 9 - 743 - 2732
- Alon Hair Suppliers, +972 - 50 - 9910 - 19 - 76
- At The Dome - Restaurant, 081 124 9507
- Health and Wellness Centre, 081 289 8134
- The Dome, 081 129 1963 / 081 128 6661
- Altstadt Restaurant, 081 124 9507
- Safari South, 081 664 6211
Languages
- English
- Hebrew
- Afrikaans
Personal Information
- ID Number: 9806010209089
- Date of Birth: 01/06/98
- Gender: Female
- Nationality: South African,Israeli,Namibian
Certification
- TEFL Certified teacher.
- Graduated with Certificate of Excellency
Languages
English
First Language
Afrikaans
Elementary (A2)
A2
Hebrew
Elementary (A2)
A2
References
References available upon request.
Timeline
Owner
Holy Land Gifts
12.2021 - Current
Social Media and Client Coordinator
Safari South
11.2020 - 02.2022
Waitress
Altstadt Restaurant
08.2018 - 10.2020
Front Desk Clerk
The Dome
05.2017 - 03.2018
Secretary
Health and Wellness Centre
03.2017 - 05.2017
Waitress
At the Dome Restaurant
01.2015 - 01.2016
Coordinator
Alon Hair Suppliers
01.2014 - 01.2015
Waitress
Café - Café
01.2013 - 01.2014
Client Liaison
Atid Varod Advertising Agency
01.2012 - 01.2013
High School Diploma -
Hila Project High School
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