Dynamic and results-driven professional with a proven track record as senior Manager. Expert in financial analysis and strategic planning, successfully increasing market share and profitability. Adept at team building and fostering customer relationships, driving significant business growth through innovative marketing strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Franchise Owner
DAMAX Hospitality Services PTY LTD
01.2022 - Current
Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
Cultivated strong relationships with customers via in-store connections and strong social media presence.
Raised more than R2 million in investment funds to start Sausage Saloon / Saloon Diner business, building from ground up to achieve consistent year-over-year gains in challenging area.
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
Oversaw payroll, business planning and marketing for franchise operations.
Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.
Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
Managed day-to-day business operations.
Generated revenues yearly and effectively capitalized on industry growth.
Resort General Manager
Riviera On Vaal Hotel and Golf Course
08.2020 - 12.2023
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Refurbished the Hotel and conference centre to a 4 star level.
Developed a Pre - COVID marketing plan and re launched to the public
Re-launched an upgraded golf course and had it rated 45 place in the country
Built a day and night Par 3 chip and put mash course.
Developed a entertainment center with Dinner theaters , comedy nights as well as riverside live entertainment, Mountain bike trails and a accredited Park run Trail.
Built a holistic spa facility .
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Established a steady revenue stream from converting empty building space to office space.
Rehabilitated the river bank by removing 2.5 Km Blue gum trees and reintroducing indigenous plants and trees.
Oversaw A Body corporate as well as a 12J investment scheme.
Resort General Manager
Legend Golf and Safari Estate & Entambeni Private
02.2018 - 08.2021
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Formulated policies and procedures to streamline operations.
Developed and implemented strategies to increase sales and profitability.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented operational strategies and effectively built customer and employee loyalty.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Assisted in recruiting, hiring and training of team members.