Daniel Jacobus Olivier

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.

• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
• Connected callers with appropriate professional, department.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
• Increased company-wide communication by promptly connecting internal calls between departments.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Taking of calls and captured clients readings, greed clients in a friendly manor

Handling of emails and captured of reading data

Manage timeline for readings to be captured, and sort emails out to be captured readings in the correct timeslots so that client received correct account

• Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
• Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
• Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
• Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
• Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
• Trained new meter readers to apply best practices and comply with safety procedures.
• Used [Software] to transfer collected data to company databases daily.