Daniel Tumelo Baloi

• Managed and motivated employees to be productive and engaged in work.
• Improved marketing to attract new customers and promote business.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.

Systems

• Debt counselling systems
  Simplicity (Hyphen PDA)
  Fine Wise (DC Partner PDA)
  DCM (DCM group PDA)

• Drafting of debt review Court Applications
• Budget assessment
• Call centre direct call (hot & cold leads)
• Drafting of National Consumer Tribunal (NCT) Applications
• Attending to NCT for motion Court for Consent orders
• Finding Correspondence Attorneys
• Negotiating the fee structure with Attorneys
• Reinstatement of account/s
• Attending to Summons and any legal commencement in protection of consumer assets
• Attending to opposing affidavit/s for Courts
• Updating NCR debt help System
• Knowledge about the ACT (NCA)
• Making payments arrangements for accounts excluded under DC
• Attending to repossession
• Pre-collection of legal, restructuring fees and default payment to credit providers
• Preparing NCR statistical returns
• Attending debt review queries
• Payments arrangements

• Drafting of debt review Court Applications
• Drafting of National Consumer Tribunal (NCT) Applications
• Finding Correspondence Attorneys
• Negotiating the fee structure with Attorneys
• Liaising with consumers one on one
• Reinstatement of account/s
• Attending to Summons and any legal commencement in protection of consumer assets
• Attending to opposing affidavit/s for Courts
• Updating NCR debt help System
• Knowledge about the ACT (NCA)
• Making payments arrangements for accounts excluded under DC
• Updating payments on Simplicity System (Accredited by the NCR)
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.

• Drafting of legal documents
• Rescissions of administration
• Rescissions of judgements
• Debt review removals
• Liaising with clients
• Liaising with attorneys
• Make payment arrangements
• Negotiate fees
• Diarizing of files
• Legal Pre-collection
• Prepare files for court
• Provide client with feedback
• Serving creditors
• Legally advise clients
• Managed caseloads efficiently while maintaining high-quality work standards under tight deadlines.
• Conducted thorough legal research to inform strategy development and decision-making in complex cases.

• Advertising the product
• Recruiting clients
• Conducting interviews with clients
• Liaising one on one with clients in a professional manner
• Assisting client with the completion of forms
• Conducting interviews with people applying for legal assistance
• Influenced customer's decisions in critical business areas by using conceptual selling techniques and data-based presentations.
• Enhanced overall customer experience by providing knowledgeable insights about products during presentations.
• Adapted quickly to changing priorities within the organization while maintaining focus on achieving desired outcomes in the field marketing role.
• Conducted market research to identify trends and opportunities for growth within the territory.
• Stayed up-to-date on industry developments and emerging trends to inform future marketing strategies effectively.