Daniel Thompson
Summary
Communications graduate with +-20 years experience working in administration, education, marketing and customer service. Currently looking for new exciting position abroad and/or remotely, where I can apply, develop and grow my skills.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Content Writer and Proofreader
Daniel J
- Modarby | ﻣﺪرﺑﻲ
- For the past 6 months, I`ve been assisting the CEO of Modarby, an award-winning EdTech company based in the United Arab Emirates, on a freelance/part-time basis with writing content, proofreading, and editing
- The company uses algorithms to match students with tutors in various subjects,
- Thompson - page 1
- Arranging travel and accommodation bookings for supervisors
Online English Tutor
Easy Learn Academy
- For the past 2 to 3 years, I`ve been teaching English online to students in Egypt, Saudi Arabia, and Kuwait on a part-time basis (+_ 7 hours a week during evenings and on weekends)
- I assist these students with their English homework and improve their English skills using Zoom
- I deliver lessons using my own sourced multi-media materials and liaise with translators, parents, students and assistants to ensure quality learning takes place
Administrative Officer
Zululand District Municipality
09.2009 - Current
- Provide specialized government administration duties and administrative assistance to the Assistant
- Manager: Corporate Services
- Ordering office supplies, stationary, archive boxes and ink cartridges
- Attending to and referring queries pertaining to requests of information
- Training staff in the use of the Electronic Records Management System (ERMS),
- Maintenance of the ERMS and filing classification systems (manual and electronic)
- Compiling data for use in records appraisal decisions,
- Training and guiding staff on proper use of ERMS and Suppliers Database/Tender software
- Coordinating and attending Zoom meetings and training
- Ensuring registers are kept and policies is kept updated and followed
- Overseeing duties of clerks in administrative functions
- Coordinating the flow of information and correspondence between departments
- Proofreading, editing, and typing of memorandums and correspondence
- Minute-taking during departmental meetings
Assistant Registry Clerk
Umlalazi Municipality
07.2007 - 08.2009
- Collaborated with the team on various projects such as:
- Digitizing archival records
- Launching the Electronic Document Management System (EDMS)
- Training staff on using the new software
- Data entry and management of electronic records in the database using the Metrofile SQL software
- Records audits in which we analyzed the value of various records
- Allocating barcodes to document batches, scanning them in and data entry into the electronic database # Assisted the manager in overseeing the records digitisation project by
- Compiling monthly reports, tables, and spreadsheets
- Liaising with other departments and stakeholders
- Organising training
- Keeping track of the budget and expenses
Assistant Tourism & Publicity Clerk
Umlalazi Tourism Association
07.2006 - 07.2007
- Marketing: Promoted the region as the top destination for adventure tourism, birding, and affordable beach holidays
- Sold packages to tourists booking online (e.g., eco-adventure packages, cultural village tours including accommodation, meals, and sightseeing)
- Public Relations and investor relations: Liaised with local media outlets and non-profit organizations abroad, e.g., Belgium-based Cunina (https://cunina.org/)
- Content writing for the Umlalazi Tourism Association website (https://visitumlalazi.com/)
- Assisting tourists and travelers with booking local accommodation
- Assisting the Tourism Officer with diary management, writing, and email marketing
- Greeted visitors and provided information to travelers and other stakeholders as and when needed, answering their queries and providing solutions to their individual needs and concerns
Customer Service Representative
First National Bank GH
01.2005 - 01.2006
- Responded to consumer inquiries and fixed any difficulties or anomalies with their accounts
- Marketed and cross-sold financial products and services to clients according to their needs
- Processed customer cash deposits and withdrawals, as well as checks, transfers, bill and credit card payments, money orders, certified checks, and other banking transactions
- Obtained and processed information needed to provide services such as account opening, savings programmes, and bond purchases.
Concierge/Front-Desk Agent
Grand Hotel, Daniel J. Thompson
03.2004 - 07.2005
- Managed guest relations ensuring customer satisfaction and retention
- Front of office duties, including administrative functions
- Found solutions to guest complaints and requests
- Bookings
- Marketing functions (e.g
- Promoting hotel and nearby attractions to tourists)
- Event planning and coordination such as banquets, receptions, and conferences
- PR functions (e.g
- Developing a network of service providers and contacts)
Education
Bachelor of Arts (B.A - Communication and Media Studies
University of South Africa/Universiteit van Suid-Afrika
High School Diploma - undefined
Akasia High
Skills
Cross-cultural Communication SkillsProofreading
Administration
English Writing Skills
Digital Skills
Customer Service
EdTech
Marketing
Timeline
Administrative Officer
Zululand District Municipality
09.2009 - Current
Assistant Registry Clerk
Umlalazi Municipality
07.2007 - 08.2009
Assistant Tourism & Publicity Clerk
Umlalazi Tourism Association
07.2006 - 07.2007
Customer Service Representative
First National Bank GH
01.2005 - 01.2006
Concierge/Front-Desk Agent
Grand Hotel, Daniel J. Thompson
03.2004 - 07.2005
Content Writer and Proofreader
Daniel J
Online English Tutor
Easy Learn Academy
Bachelor of Arts (B.A - Communication and Media Studies
University of South Africa/Universiteit van Suid-Afrika
High School Diploma - undefined
Akasia High