DANIEL KEKANA
Tech support
Gauteng,GP
Summary
Motivated, results-driven, articulate person with excellent communication and interpersonal skills Proficient in a variety of computer applications such as Microsoft (windows & office), Linux, Google Services and Apple services. Studied Information Technology for Matric and Later had training in system support and technical support obtaining A+ and N+ equivalent skills. Eager to move to a company where opportunities are available to expand on experience and learn new technologies and being able to offer a significant contribution towards the company's growth and myself.
Overview
6
6
years of professional experience
Work History
Transaction Junction Service Desk Agent
TRADE-LINK RETAIL SYSTEMS
01.2024 - Current
- Company Overview: South Africa
- Customer service agent for Transportation Junction
- Remote tech support for retail stores (TeamViewer/Any Desk)
- Receive and handle requests for service, following agreed procedures.
- Promptly allocate calls as appropriate.
- Log incidents and service requests and maintain relevant records
- Systematically interpret user problems and identify solutions
- Use experience to address user problems and interrogate database for potential solutions.
- Escalate complex or unresolved incidents.
- Record and track issues from outset to conclusion.
- During change, act systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Respond to common requests for service by providing information to enable fulfilment.
- Promptly allocate unresolved calls as appropriate.
- South Africa
Stock controller and Technician
TRADE-LINK RETAIL SYSTEMS
05.2023 - 12.2023
- Company Overview: South Africa
- Hardware Fault finding
- PED device deployment and software prep for store POS systems
- Device dispatching local and national.
- Configuring Network switches
- Data capturing and analysing on Microsoft excel
- Installing operating systems and Ip setup for store network installations
- South Africa
Technical Support Engineer
Alwasta Tech
12.2022 - 05.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
IT TECH SUPPORT
INCREDIBLE CONNECTION
05.2019 - 01.2022
- Company Overview: South Africa
- Tech support (customer service)
- Software troubleshooting (Windows, MacOS, Linux, Android)
- Hardware diagnostics and setup/repairs
- Networking (setup + troubleshooting)
- Router installations and network admin setup.
- Microsoft office (word, excel, access, outlook)
- Cloud computing
- Server setup
- Server maintenance and diagnostics
- Understanding client requests and providing efficient solutions and support
- Booking units with suppliers for repairs
- All other tasks required by management
- South Africa
Education
Technical Support Skills programme - End user computing training, Advanced computer training, Networking and Server systems training
Bytes People Solutions
05.2017
Skills
- Hardware Knowledge
- IT Hardware Repairs
- Software & Systems Support
- Microsoft Software
- Apple Systems Knowledge & Support
- Experience with IT Infrastructure
- Understanding of IT Security, Infrastructure and Management
- Data Recovery & Management
- Networking Systems Set Up and Troubleshooting
- Client Communication and Support
Languages
ENGLISH
SESOTHO
Timeline
Transaction Junction Service Desk Agent
TRADE-LINK RETAIL SYSTEMS
01.2024 - Current
Stock controller and Technician
TRADE-LINK RETAIL SYSTEMS
05.2023 - 12.2023
Technical Support Engineer
Alwasta Tech
12.2022 - 05.2023
IT TECH SUPPORT
INCREDIBLE CONNECTION
05.2019 - 01.2022
Technical Support Skills programme - End user computing training, Advanced computer training, Networking and Server systems training
Bytes People Solutions
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