Summary
Overview
Work History
Education
Skills
Websites
Awardsrecognitionsvolunteerwork
Timeline
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DANIEL TEBOGO MATLALA

Sasolburg

Summary

Daniel is a competent IT Support Technician with a proven track record of 9 years providing specialist technical and helpdesk support, helping clients and colleagues resolve complex technical IT issues. Daniel possesses excellent client facing skills, natural problem-solving and analytical skills and able to contribute to the development of best practice, procedures, and policies within a company.

Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.

Overview

9
9
years of professional experience
4042
4042
years of post-secondary education

Work History

IT Support Technician

Pinnacle Outsource Solutions
03.2019 - 05.2023
  • Supported the maintenance, installation and upgrade of various systems including migrations from Windows 7, 10 & 11 Operating Systems
  • SAP - Load Purchase Requisitions and Service Entries
  • Flexilog - Account Management
  • Liase and Manage Service Providers & Contractors
  • Consistently exceeded service level agreements through commitment and time management
  • Managed the effective and efficient communication of service notifications and failure updates to IT Manager & System Administrator
  • Provided technical support to users remotely or in person, resolving varied issues across internal and external applications
  • Provided thorough training and guidance to users on new software, systems and applications
  • Performed regular routine procedures, including software updates, ensuring continued efficient operation and availability of information systems
  • Installed and configured desktop devices, associated software and equipment, guaranteeing user-friendly basic training was provided
  • Maintained advanced security measures to protect user assets, safeguarding integrity of confidential data
  • Transferred equipment between ICT and user locations to repair and configure using suitable manual handling methods, guaranteeing safety and security
  • Provided guidance and support to users on ICT desktop devices, accurately recording all activity and communication within helpdesk software
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources

IT Technician

Safripol
03.2014 - 02.2019
  • Company Overview: (Learnership)
  • 1st & 2nd Line End User Support, Management, escalation and meeting SLAs, Updating/Maintaining the IT device & Software register, Backup tapes management and logs
  • Windows 7/10: Desktop/Laptop/Remote Support, Office 365, MS Office 2007, 2010, 2013 & 2016, Hard & Software Setup, configuration, Cloud Support, Data migration for User Profiles User Data Backup & Restore using Symantec DLO agent
  • Networking: Assembling network A&B spec cabling, Analog & digital telephone cabling, Network fault finding, Installation and configuration from home office ADSL/Wi-Fi/3G/4G requirements
  • Printers: Managing and maintenance Installation, setup and configuration of printing services
  • Anti-Virus administration: Installing, troubleshooting, reporting, and cleaning of infected devices, Follow policies and procedures for change, problem, and incident management
  • Active Directory: Managing User Accounts Hyper-V: Installation and configuration of virtual switches and virtual machines Telecommunication: Setup, configuration, data migration for mobile phones Experience with Digital and Analog office telephones
  • System Centre Configuration Manager 2012 R2: Adding Workstations to relevant groups in SCCM for Standard Re-images & Windows Updates
  • Communicated complex technical issues clearly to users/clients through simple, understandable demonstrations
  • (Learnership)

Education

Microsoft Azure Fundamentals -

LGIT-South Africa

National Diploma - Information Technology

LGIT-South Africa
01-2024

CompTIA Network Infrastructure Professional (CNIP) - undefined

CTU Training Solutions

CompTIA Server+ (CNIP) - undefined

CTU Training Solutions

CompTIA IT Operations Specialist (CIOS) - CompTIA A+, N

CTU Training Solutions

Microsoft Certified Professional & Specialist (MCP) - undefined

CTU Training Solutions

Skills

  • Active Directory
  • Desktop/Laptop Remote Support
  • Service desk co-ordination
  • Windows 7
  • Windows 10
  • Microsoft Office365
  • Networking
  • Troubleshooting
  • Communication
  • Printer Support
  • Windows Server
  • Anti-virus administration
  • Dark Trace
  • Re-imaging
  • Data Migration
  • Data Restore
  • Coaching
  • Android/iOS device support
  • Redstor

Awardsrecognitionsvolunteerwork

  • Dinner for Two - Women's Day Multimedia Setup, 08/01/22
  • Tshepo esa le teng (NGO in Sasolburg - Volunteer), 11/01/22
  • (SRA) Reward Workstation Project (Safripol PTY Ltd), 06/01/16

Timeline

IT Support Technician

Pinnacle Outsource Solutions
03.2019 - 05.2023

IT Technician

Safripol
03.2014 - 02.2019

CompTIA Network Infrastructure Professional (CNIP) - undefined

CTU Training Solutions

CompTIA Server+ (CNIP) - undefined

CTU Training Solutions

CompTIA IT Operations Specialist (CIOS) - CompTIA A+, N

CTU Training Solutions

Microsoft Certified Professional & Specialist (MCP) - undefined

CTU Training Solutions

Microsoft Azure Fundamentals -

LGIT-South Africa

National Diploma - Information Technology

LGIT-South Africa

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DANIEL TEBOGO MATLALA