Martial Arts - Gracie Jiu Jitsu
Daniel Taylor
IT Facilities Manager
Cape Town
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Looking to pivot into IT Security space.
Overview
26
26
years of professional experience
Work History
IT Facilities Manager
Bidvest SACD
Cape Town
07.2008 - Current
Over seeing day to day operations of the IT infrastructure
Liaising with 3rd party suppliers in order to maximise performance and availability
Instructor
Gracie Jiu Jitsu Cape Town
Cape Town
07.2016 - Current
Network Administrator
Draft FCB
Cape Town
06.2005 - 08.2008
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
Field Service Engineer
AST/Abraxas Technologies
Cape Town
02.1999 - 06.2005
Solving a multitude of hardware and software issues and configurations for various SME to Enterprise customers
End-user training and support
Junior Developer
MD&A
Cape Town
02.1997 - 06.1999
Y2K software conversions for Cobol Software for Old Mutual
Education
No Degree - ND Information Technology
04.2001 -
No Degree - MCSE NT 4.0
04.2001 -
No Degree - VMware VCP 4
04.2001 -
Skills
Software diagnosis
TCP/IP
Operating system management
Hardware upgrades
Backup and recovery
Wireless area networking
Mobile device management
PC component diagnostics
Wide-area Networks
Network diagnostics
User credential management
Windows 10
Technical Support
Powershell
SQL Server Management and Monitoring
Exchange Server Management
Infrastructure planning
Interests
Timeline
Instructor - Gracie Jiu Jitsu Cape Town
07.2016 - Current
IT Facilities Manager - Bidvest SACD
07.2008 - Current
Network Administrator - Draft FCB
06.2005 - 08.2008
Cape Technikon - No Degree, ND Information Technology
04.2001 -
WS&L - No Degree, MCSE NT 4.0
04.2001 -
Torque IT - No Degree, VMware VCP 4
04.2001 -
Field Service Engineer - AST/Abraxas Technologies
02.1999 - 06.2005
Junior Developer - MD&A
02.1997 - 06.1999