Daniel Nziramasanga
Food And Beverage Supervisor
Randburg,GP
Summary
I am a dedicated, confident, and hardworking young man who is also customer-focused. l love to interact with people from different races, tribes, etc. Hence, being exposed to the Hospitality and Tourism world has made my dream come true, while it has also taught me to speak with guests professionally, handle guest complaints properly, and improve service quality.
Overview
4
4
years of professional experience
Work History
Self-employed Confectionary Baker
01.2019
- Bakes cakes, cupcakes and doughnuts
- Prepares samosas, half-moons etc.
Food and Beverage Supervisor
Ekhayalethu Staffing Solutions
02.2022 - Current
- Bar, kitchen, laundry and stores weekly and monthly stock-take
- Controlling the Food and Beverage outlets in terms of wastage and pilferage
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Waiter
Lava Restaurant
08.2020 - 01.2022
- Training of staff
- Assisting in planning events such as Valentines dinners etc
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Solving guests complaints
- Checking if all the finances are balancing comparing with generates and cash ups
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
GED -
GDE O Level Certificate
04.2001 -
National Certificate - Hospitality Administration And Management
Ekhayalethu Staffing Solutions
2022
Skills
Excellent Customer Service
undefinedAdditional Information
Self-employed Confectionary Baker
Achievements And Awards
- Best Male Waiter of Year
- Achievement in service quality
Personal Information
- Date of Birth: 23/11/982Gender: Female
- Nationality: Zimbabwean
- Passport Number: AE183195
- Religion :Christianity
References
- Mr. Francis Phiri ,Ekhayalethu Staffing Solutions +27 68 550 1134
- Mr Winston Nyoni Lava Restaurant +27 81 368 6644
- Ms Carrone Whitham +27 72 824 3058
Timeline
Food and Beverage Supervisor
Ekhayalethu Staffing Solutions
02.2022 - Current
Waiter
Lava Restaurant
08.2020 - 01.2022
Self-employed Confectionary Baker
01.2019
GED -
GDE O Level Certificate
04.2001 -
National Certificate - Hospitality Administration And Management
Ekhayalethu Staffing Solutions
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