Daniel Mukendi
Cape Town
Summary
Experienced waiter with more than 5 years of experience in high-end restaurants . Dynamic and self-motivated professional with a strong work ethic. Proven ability in customer service and problem-solving, excelling in fast-paced environments. Adept at teamwork and collaboration, with a commitment to continual improvement and effective communication. Passionate about delivering exceptional results while managing multiple priorities. Eager to join a dynamic team and bring my expertise to drive exceptional dining experiences.
Overview
11
11
years of professional experience
Work History
The Bungalow , Kove Collection
Server
Cape Town , South Africa
03.2021 - Current
• Delivered personalized dining experiences, boosting customer satisfaction.
- Managed high-volume tables efficiently, reducing wait times.
- Upsold premium menu items, increasing average check size.
- Resolved complex guest issues, ensuring high retention rate.
- Trained new servers on service standards and POS systems.
Primi Piatti
Server
Cape Town, South Africa
07.2018 - 08.2020
- Collaborated with kitchen to expedite orders and improve food quality.
- Maintained high standards of cleanliness, achieving top health inspection scores.
- Implemented feedback-driven menu suggestions, driving sales growth.
- Worked flexible shifts, including peak hours and events.
- Received multiple customer commendations for outstanding service.
Thiam’s Trading
Manager
Kinshasa,DRC
09.2014 - 11.2016
- Led a team to optimize currency exchange operations and customer satisfaction.
- Managed daily transactions, cash flow, and compliance with regulations.
- Implemented risk management strategies to minimize losses and maximize profits.
- Coordinated with international partners to ensure smooth transactions.
- Resolved customer issues and complaints, maintaining high retention rates.
Education
Business Administration And Management (NQF 5)
Damelin College
Cape Town, South Africa 2019
Baccalaureate - Mathematical Sciences
Nyota
Kinshasa, DRC2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Calm under pressure
- Problem resolution
- Verbal communication
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
The Bungalow , Kove Collection
Server
03.2021 - Current
Primi Piatti
Server
07.2018 - 08.2020
Thiam’s Trading
Manager
09.2014 - 11.2016
Business Administration And Management (NQF 5)
Damelin College
Baccalaureate - Mathematical Sciences
Nyota