Daniel Laka
IT Technical Support
Germiston
Summary
Highly skilled IT Support and Technical Specialist with a strong aptitude for cybersecurity and system administration. Scored 90% on the CTI Computer Science Institute aptitude test, demonstrating a natural ability for problem-solving, logic, and IT systems. Holds certifications in IT security systems, ISO 27001, cybersecurity foundations, and threat and vulnerability management. Experienced in troubleshooting hardware/software issues, configuring GPS tracking units, managing AV systems for large-scale events, and providing technical support for POS machines. Adept at implementing IT security best practices and supporting network infrastructure. Seeking a role in IT support, cybersecurity, or system administration to apply technical expertise and continue professional growth.
Overview
9
9
years of professional experience
Work History
Technical Field Rep
A2pay
10.2024 - Current
- Installed, maintained, and troubleshot POS systems for merchants.
- Provided remote & onsite IT support, resolving technical issues efficiently.
- Assisted customers via phone & in-person, ensuring minimal downtime.
Administrator
NW Publisher
02.2024 - Current
- Manage user accounts, logins, and access permissions for NW Publisher.
- Perform software updates and ensure optimal system performance.
- Provide remote technical support and troubleshooting assistance.
- Guide users through account setup, password recovery, and system navigation.
- Maintain system security by following best practices and protocols.
- Document common user issues and resolutions for future reference.
AV Technical Director
Watchtower
09.2016 - Current
- Directed live video production, coordinating camera operators, switcher operators, and media playback to ensure seamless execution.
- Provided real-time instructions and corrective feedback to maintain professional-quality video and minimize distractions.
- Managed AV crew rotations, ensuring all team members were well-trained and prepared for live operations.
- Oversaw technical aspects of video production, troubleshooting issues and making immediate adjustments as needed.
- Communicated upcoming cues and technical details to the video, audio, and media teams to ensure smooth transitions.
- Followed detailed stage layouts and program guides to anticipate timing, microphone placements, and media playback requirements.
- Maintained focus on program flow, enhancing audience experience by reducing errors and ensuring high-quality visuals and sound.
Sales Manager
Teltonika
03.2022 - 08.2023
- Configured and set up GPS tracking units, ensuring optimal performance and accuracy.
- Provided technical support for GPS tracking systems, assisting clients with troubleshooting and system navigation.
- Trained customers on the use and maintenance of tracking devices.
- Diagnosed and resolved hardware and software issues related to GPS tracking solutions.
- Collaborated with technical teams to improve system functionality and user experience.
- Maintained detailed records of technical support cases and device configurations.
Education
Certificate - IT Network Security
In Learning / LinkedIn
Remote09.2024
Certificate - Cyber Security
LinkedIn
Remote 08.2024
Certificate - Cyber Security
LinkedIn
Remote 08.2024
Certificate - Cyber Security
LinkedIn
Remote 08.2024
Certificate - Cyber Security
Microsoft
Remote 08.2024
Certificate - Cyber Security
LinkedIn
Remote 07.2024
Certificate - Cyber Security
LinkedIn
Remote 07.2024
Certificate - Cyber Security
LinkedIn
Remote 07.2024
Skills
Technical Skills
IT Support & Troubleshooting – Diagnosing and resolving hardware/software issues
Cybersecurity & Network Security – Knowledge of ISO 27001, threat and vulnerability landscape, and security best practices
System Administration – Managing and maintaining software and hardware systems
Audio-Visual (AV) Systems Management – Setup, configuration, and operation of AV systems for large-scale events
POS System Installation & Support – Configuring and troubleshooting POS machines
GPS Tracking System Configuration – Setting up and maintaining Teltonika GPS tracking units
Software & Technical Support – Assisting clients with software-related technical issues
Soft Skills
Problem-Solving – Quickly diagnosing and resolving technical issues
Customer Support & Client Training – Providing clear technical guidance to non-technical users
Attention to Detail – Ensuring accuracy in system setups and configurations
Team Collaboration – Working with teams to improve system functionality
Time Management – Handling multiple technical support requests efficiently
Timeline
Technical Field Rep
A2pay
10.2024 - Current
Administrator
NW Publisher
02.2024 - Current
Sales Manager
Teltonika
03.2022 - 08.2023
AV Technical Director
Watchtower
09.2016 - Current
Certificate - IT Network Security
In Learning / LinkedIn
Certificate - Cyber Security
LinkedIn
Certificate - Cyber Security
LinkedIn
Certificate - Cyber Security
LinkedIn
Certificate - Cyber Security
Microsoft
Certificate - Cyber Security
LinkedIn
Certificate - Cyber Security
LinkedIn
Certificate - Cyber Security
LinkedIn