Daniel Knoetze
Owner/Operator
Heilbron,FS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent and team decision-making skills and sound judgment to positively impact company success. Talented and skilled with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
26
26
years of professional experience
Work History
Owner/CEO/Operator
DV Worx SA/CTS Decontamination
2015.01 - Current
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Streamlined operations to improve efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Area Manager - Retail Outlets
JD Group (Closed Down)
2013.12 - 2014.12
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Drove sales by developing sales and contract plans to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Assistant Area Manager
Lewis Group
2012.03 - 2013.12
- Reduced turnover rates by implementing employee retention programs focused on career development opportunities within the organization.
- Developed strong relationships with customers, fostering partnerships that benefited both parties.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
Senior Sales Consultant
VKB Agricultural
2004.01 - 2012.04
- Maintained current knowledge of evolving changes in marketplace.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Presented professional image consistent with company's brand values.
- Developed targeted business plans to surpass sales goals to gain venture capital and profit
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Managed key accounts to ensure client satisfaction and maximize revenue opportunities.
- Kept detailed track of sales and customer information in company system.
- Negotiated contracts with clients, securing favorable terms to drive profitability.
- Greeted customers and provided product advice to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Franchise Business Consultant
Vodacom South Africa
1998.02 - 2002.06
- Reduced costs through effective negotiations with vendors, securing favorable pricing for products and services used across the network of franchises.
- Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.
- Consulted with businesses to supply accurate product and service information.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
- Analyzed data and developed actionable recommendations to drive growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Customer Service Management
Vodacom Academy of Learning
Johannesburg, South AfricaBusiness And Managerial Economics
Lewis Stores Training Academy
Johannesburg, South AfricaWorking At Heights
SHRA Training And Services
Nigel, South Africa02.2024
NQF4 Agriculural Sales And Services
CVS Education Group (NQF4)
Reitz, South Africa 2001.04 -
High School Diploma -
Highscool Parys
Parys 2001.04 -
Skills
Inventory Control
Capital pursuit
P&L Administration
Purchasing and planning
Product branding
Human Resources Management
Marketing Strategies
Analytical Thinking
Administrative Management
Reliability
Timeline
Owner/CEO/Operator
DV Worx SA/CTS Decontamination
2015.01 - Current
Area Manager - Retail Outlets
JD Group (Closed Down)
2013.12 - 2014.12
Assistant Area Manager
Lewis Group
2012.03 - 2013.12
Senior Sales Consultant
VKB Agricultural
2004.01 - 2012.04
NQF4 Agriculural Sales And Services
CVS Education Group (NQF4)
2001.04 -
High School Diploma -
Highscool Parys
2001.04 -
Franchise Business Consultant
Vodacom South Africa
1998.02 - 2002.06
Customer Service Management
Vodacom Academy of Learning
Business And Managerial Economics
Lewis Stores Training Academy
Working At Heights
SHRA Training And Services