Summary
Overview
Work History
Skills
Timeline
References
Languages
References
Generic
DANIEL KARIRI

DANIEL KARIRI

Johannesburg

Summary

Experienced food service professional with a proven track record in managing restaurant operations, leading teams, and enhancing customer service. Skilled in coordinating both large-scale events and intimate dining experiences. Demonstrates a strong ability to improve team performance and customer satisfaction through effective training and conflict resolution. Adept at fostering loyalty and repeat business through excellent guest relations.

Overview

17
17
years of professional experience

Work History

Manager

Syringa cafe
Randburg Johannesburg
01.2020 - Current
  • Supervise the restaurant floor staff.
  • Improve staff performance through training, attention to detail, and empathetic problem-solving methods.
  • Assist with the preparation of staff assessments.
  • Resolve staff and customer conflicts in a professional, courteous manner.
  • Taking food and drink orders.
  • Led a team to improve customer satisfaction ratings through enhanced service techniques, and efficient conflict resolution.
  • Admin tasks as needed including bookings, answering phones, responding to email and social media inquiries
  • Greeted new customers, discussed specials, and took drink orders
  • Managed food resources, memorized orders, and coordinated customer service
  • Trained staff members on use of POS system
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients
  • Assigned tasks to team members in accordance with their skillset.
  • Created daily work schedules for staff members according to the needs of the business.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Managed financial records related to budgeting, forecasting, and other accounting activities.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Gym Supervisor

Functional Training South Africa
Randburg
01.2020 - Current
  • Oversaw daily operations of the gym, handling over 20 member check-ins per week
  • Managed a team of 8 trainers and 8 support staff across a 15,000 sq ft facility
  • Increased gym membership sales by 10%, resulting in a ZAR 10,000 revenue boost annually.
  • Managed food and beverage service for over 30 guests daily, maintaining high standards of service.
  • Coordinated seating arrangements for events hosting up to 150 guests, ensuring a smooth service flow.
  • Created a new seating strategy, resulting in a 5% increase in the table turnover rate.
  • Reduced errors in order processing by 25% by optimizing the POS system workflow.
  • Boosted average customer satisfaction scores by 5% through personalized service.
  • Maintained accurate records of attendance for each class offered at the gym.
  • Highlight leadership and operational achievements, such as "Implemented new member engagement strategies, increasing membership sales by 5%.

Head Waiter

The Codfather Sandton Skye
Sandton
01.2018 - 01.2020
  • Greeted and served guests in a fast-paced, high-end restaurant environment.
  • Managed tables of up to 12 guests, ensuring prompt and attentive service.
  • Developed a strong and sound knowledge of the menu and wine list.
  • Worked effectively as part of a team to ensure seamless services.
  • Setting up tables, as well as stock replenishment.
  • Taking drink and food orders in an efficient manner.
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Coordinated seamless service for high-end dining, ensuring guest satisfaction through attentive service and detailed menu knowledge.
  • Enforced health and safety regulations in the restaurant dining area.
  • I took the initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Managed daily operations of the host stand, including reservations, seating arrangements, and greeting guests upon arrival.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Floor Supervisor

Moote Bar
Johannesburg
01.2010 - 01.2013
  • Supervised a team of 10, coordinating over 20 table arrangements daily.
  • Flour Testing: Conduct regular flour quality tests (e.g., protein content, moisture).
  • Oversaw daily operations and staff training, maintaining high standards of product quality and safety.
  • Sanitation and Cleaning: Ensure cleanliness and sanitation of flour production areas.
  • Supervised flour production staff, providing guidance and training.
  • Evaluated staff performance, addressed issues, and provided feedback.
  • Developed and implemented training programs for flour production staff.
  • Ensured adherence to safety protocols, regulations, and company policies.
  • Addressed and resolved conflicts within the team

Waiter

Beer House
Fourways
03.2008 - 11.2010
  • Managed orders, processed payments
  • Monitored inventory, report shortages
  • Managed cash, credit transactions, and tips
  • Informed management of customer feedback, concerns
  • Maintained accurate records of orders, sales
  • Familiarized customers with menu, ingredients, and preparation
  • Prepared and served beverages (e.g., coffee, beers)
  • Monitored table status and optimize seating
  • Accommodated dietary restrictions, preferences
  • Ensured efficient service
  • Welcomed customers, managed seating arrangements
  • Accurately take food and beverage orders
  • Serve courses, refill drinks, and clear tables
  • Addressed customer inquiries, resolve issues
  • Managed transactions, handle cash, credit card payments

Junior Waiter

Holiday Inn Hotels
Mutare
07.2007 - 01.2008
  • Assisted colleagues, support seamless service
  • Maintained cleanliness, adhere to safety protocols
  • Responded to emergencies (e.g., fires, allergies)
  • Ensured customer safety, report concerns
  • Assisted with managing orders and processing payments
  • Monitored inventory levels, report shortages
  • Learned menu, ingredients, and preparation methods
  • Assisted with preparing and serving beverages
  • Monitored table status, optimize seating
  • Welcomed customers, managed seating arrangements
  • Assisted senior waiters with taking food and beverage orders
  • Served courses, refill drinks, and clear tables under supervision
  • Addressed basic customer inquiries, escalate complex issues
  • Set tables, replenish linens, utensils, and glassware

Skills

  • Greeting and seating customers
  • Conflict resolution
  • Negotiation
  • Taking orders
  • Serving food and beverages
  • Knowledge of menu
  • Knowledge of ingredients
  • Knowledge of preparation methods
  • Wine and beverage service
  • Handling customer requests
  • Managing tables
  • Managing sections
  • Managing seating arrangements
  • Patience
  • Composure under pressure
  • Team Leadership
  • Improvement
  • Handling cash
  • Handling credit transactions
  • POS System Optimization
  • Understanding customer perspectives
  • Understanding staff perspectives
  • Operational Improvement
  • Monitoring product quality
  • Conflict Resolution
  • Maintaining a secure environment
  • Monitoring floor operations
  • Identifying areas for improvement
  • Flexibility
  • Optimizing inventory
  • Clear communication
  • Effective communication
  • Motivating team members
  • Managing team members
  • Anticipating issues
  • Addressing issues
  • Managing stress
  • Conflict Resolution
  • Customer Service Excellence

Timeline

Manager

Syringa cafe
01.2020 - Current

Gym Supervisor

Functional Training South Africa
01.2020 - Current

Head Waiter

The Codfather Sandton Skye
01.2018 - 01.2020

Floor Supervisor

Moote Bar
01.2010 - 01.2013

Waiter

Beer House
03.2008 - 11.2010

Junior Waiter

Holiday Inn Hotels
07.2007 - 01.2008

Diploma - Auto Electrics

Msasa Industrial Training College

References

References available upon request.

Languages

  • English Fluent
  • shona Fluent

References

  • Angela Smith Owner +27639379489
  • Nick Gindre Owner +277410545689
  • Leeroy Awasi Manager +27814389143
  • Micheal cuan Manager +0603835537
  • Evelyn Vito Manager +263 779364765

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DANIEL KARIRI