Microsoft Office (All packages)
Business Manager
JJ Lourens Plumbing
03.2021 - Current
Hi, I’m
Daniël Jooste
Cape Town
Timeline
Personal Assistant
JJ Lourens Plumbing
10.2014 - 02.2021
Guest House Manager
Holden Manz Wine Estate
03.2014 - 09.2014
Planning and Claims Clerk
JJ Lourens Plumbing
12.2010 - 05.2012
Institute of Hospitality Training
Diploma from Hospitality Management
2009 - 2014 (5 years)
Waiter
22 on Oxford
02.2006 - 02.2009
Work History
JJ Lourens Plumbing
Business Manager
03.2021 - Current
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
JJ Lourens Plumbing
Personal Assistant
10.2014 - 02.2021
Job overview
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
Holden Manz Wine Estate
Guest House Manager
03.2014 - 09.2014
Job overview
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Managed daily operations for smooth-running guest house, ensuring exceptional guest experiences.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
- Maintained high levels of cleanliness and hygiene throughout property, adhering to industry standards.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
- Oversaw day-to-day operations of 5-room hotel with staff of 6 employees
JJ Lourens Plumbing
Planning and Claims Clerk
12.2010 - 05.2012
Job overview
- Improved claims processing efficiency by streamlining workflows and implementing new organizational methods.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
- Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
- Maintained organized claim files, ensuring easy access to information for future reference or audits.
- Collaborated with adjusters and investigators to gather necessary information for efficient claim resolution.
22 on Oxford
Waiter
02.2006 - 02.2009
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Overview
18
years of professional experience
6
years of post-secondary education
2
Languages
Education
Institute of Hospitality Training, Cape Town
Diploma from Hospitality Management
2009 - 2014 (5 years)
Skills
- Business Administration
- Staff Training
- Project Management
- Customer Relationship Management
- Staff Management
- Financial Management
- Retail Operations Management
- Analytical Thinking
- Issue Resolution
- Performance Evaluations
- Verbal and Written Communication
- Regulatory Compliance
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsSoftware
Pastel
Sage VIP
MYOB
Nightsbridge
Opera
Languages
English
Languages
English
Similar Profiles
Lachlan ParsonsLachlan Parsons
Leading Hand Plumber at JJ COLEMAN PLUMBINGLeading Hand Plumber at JJ COLEMAN PLUMBING
Hewa ChapmanHewa Chapman
Plumber at JJ Coleman PlumbingPlumber at JJ Coleman Plumbing
Simeon Van Der MerweSimeon Van Der Merwe
Farm Intern at Lourens BoerderyFarm Intern at Lourens Boerdery