Microsoft Office (All packages)
Business Manager
JJ Lourens Plumbing
2021.03 - Current (3 years & 6 months)
Hi, I’m
Daniël Jooste
Cape Town
Timeline
Personal Assistant
JJ Lourens Plumbing
2014.10 - 2021.02 (6 years & 4 months)
Guest House Manager
Holden Manz Wine Estate
2014.03 - 2014.09 (6 months)
Planning and Claims Clerk
JJ Lourens Plumbing
2010.12 - 2012.05 (1 year & 5 months)
Institute of Hospitality Training
Diploma from Hospitality Management
2009 - 2014 (5 years)
Waiter
22 on Oxford
2006.02 - 2009.02 (3 years)
Work History
JJ Lourens Plumbing
Business Manager
2021.03 - Current (3 years & 6 months)
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
JJ Lourens Plumbing
Personal Assistant
2014.10 - 2021.02 (6 years & 4 months)
Job overview
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
Holden Manz Wine Estate
Guest House Manager
2014.03 - 2014.09 (6 months)
Job overview
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Managed daily operations for smooth-running guest house, ensuring exceptional guest experiences.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
- Maintained high levels of cleanliness and hygiene throughout property, adhering to industry standards.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
- Oversaw day-to-day operations of 5-room hotel with staff of 6 employees
JJ Lourens Plumbing
Planning and Claims Clerk
2010.12 - 2012.05 (1 year & 5 months)
Job overview
- Improved claims processing efficiency by streamlining workflows and implementing new organizational methods.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
- Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
- Maintained organized claim files, ensuring easy access to information for future reference or audits.
- Collaborated with adjusters and investigators to gather necessary information for efficient claim resolution.
22 on Oxford
Waiter
2006.02 - 2009.02 (3 years)
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Overview
18
years of professional experience
6
years of post-secondary education
2
Languages
Education
Institute of Hospitality Training , Cape Town
Diploma from Hospitality Management
2009 - 2014 (5 years)
Skills
- Business Administration
- Staff Training
- Project Management
- Customer Relationship Management
- Staff Management
- Financial Management
- Retail Operations Management
- Analytical Thinking
- Issue Resolution
- Performance Evaluations
- Verbal and Written Communication
- Regulatory Compliance
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsSoftware
Pastel
Sage VIP
MYOB
Nightsbridge
Opera
Languages
English
Languages
English
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