Tech Enthusiast: Passionate about IT, automation, and emerging technologies🏎 Adrenaline Junkie: Motocross, cars, RC flying, and outdoor adventures🎮 Gamer & Strategist: Love problem-solving and team-based gaming
Daniel Digue
Operations Manager | Business Development | Technical Support | IT Consulting | Drone Consulting
Johannesburg
Summary
With a strong belief in possessing the necessary skills, qualifications, and experience for this position, eager to become a valued member of the team. Alongside exceptional customer relation and retention skills, brings forth strong leadership qualities and the ability to quickly establish a positive rapport with clients. By leveraging expertise, aims to make a significant impact in this role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Agent (Tier 2)
Everlytic (Pty) Ltd
07.2023 - 12.2024
- Company Overview: Everlytic is a company that specializes in email and SMS marketing automation software
- They provide businesses with a comprehensive platform to design, automate, and track personalized email and SMS marketing campaigns
- Been active in the Asset Management process, Customer Support Operations as well in helping the Head of Support manage the Team
- Manage Tickets that come through, Technical Meeting with Client, Manage SOPs, Discuss SOPs and Changes, Advanced tickets for API Integration, Template coding Troubleshoot, Assist Tier 1 with Tickets, Training Clients and upskilling staff when needed, Upskill Self in Technical IT on (HTML, Postman, JAVA, API, SQL), Onboarding new staff, Off Boarding Staff, Managing asset queries, Assisting in Asset Audits, Maintaining stock levels, Troubleshooting and resetting of Machines, Disposing of Assets, Bring stock in and allocations, Acting Asset Manager, Acting Support manager
- Everlytic is a company that specializes in email and SMS marketing automation software
- They provide businesses with a comprehensive platform to design, automate, and track personalized email and SMS marketing campaigns
Business Development Manager
Everlytic (Pty) Ltd
11.2022 - 07.2023
- Company Overview: Everlytic is a company that specializes in email and SMS marketing automation software
- They provide businesses with a comprehensive platform to design, automate, and track personalized email and SMS marketing campaigns
- Primary duty involves actively seeking out potential clients, introducing them to the solution, and devising a tailored marketing strategy to meet their needs
- Key Deliverables: Selling, Presenting to clients, Setting up meetings, Selling solutions, Providing training, Assisting with integration
- Everlytic is a company that specializes in email and SMS marketing automation software
- They provide businesses with a comprehensive platform to design, automate, and track personalized email and SMS marketing campaigns
Business Development / Operations Manager
Tristan Group (Pty) Ltd
07.2021 - 07.2022
- Company Overview: Tristan Group is a company that has a few divisions doing all types of services and products, I am the business development and operations manager for the Drone analytics division
- We supply technical inspections by UAV
- Business development, Marketing strategy, creating marketing material, Sales, Presentations to clients, Creating proposals and invoices, Manage the ROC as well as audits and documentation, Post hold as quality manager, pilot, Setting up operations and doing the operations, Handling the data and from time to time do the processing of data on Agisoft, after sales support, Cold calling, Weekly and Monthly reports, Yearly forecast, Target market reports, Build partnerships, Source contracted pilots, Maintain the Drones and do test flight, Manage the Drone assists
- Tristan Group is a company that has a few divisions doing all types of services and products, I am the business development and operations manager for the Drone analytics division
- We supply technical inspections by UAV
Portfolio Manager
UMFA
04.2020 - 02.2021
- Company Overview: UMFA is a utility management company that looks after the commercial aspect of the building
- We read electricity, water and gas for the buildings and we manage the recoveries for the owners based on the tenants that are renting the office space or shops
- Portfolio Manager, Reporting, Monthly Meeting, Strategy recoveries, Processing manager, Power balancing, Billing Tenants, council manage, technical repairs
- UMFA is a utility management company that looks after the commercial aspect of the building
- We read electricity, water and gas for the buildings and we manage the recoveries for the owners based on the tenants that are renting the office space or shops
Drone Pilot and Data Analysis
U Drone (Pty) Ltd
06.2018 - 10.2019
- Company Overview: U Drone is a company that deals with Drone Technology for all types of industries
- Drone Pilot, Business Development, Data Analysis, Sales, Quality Control, Marketing, Pricing, Invoicing and RFQ, Cold Calling, Budget Planning, Presentations for various industries, Stand in for Director for Month in September 2019
- U Drone is a company that deals with Drone Technology for all types of industries
CRO (Customer Relations Officer)
Mass Mart
05.2016 - 06.2018
- Company Overview: Mass Mart is a company that owns additional subsidiary companies such as Makro, Builders Warehouse, Jumbo Cash and Carry
- As a CRO I had to maintain a portfolio of customers as well as offer the highest level of customer service
- I was responsible for the liquor portfolio but from June 2017 was moved to the corporate portfolio
- I managed 80 Customers
- Weekly Report, Sales, Customer Services, generate new business, Calculation of sales margins, Calculate Profit of Sales, Sales Reports, Operate on SAP, Yearly Budget, Monthly Budget, Account Services, Cold Calling, Retail and Wholesale Trading, National Accounts Maintain, Sales Presentations
- Mass Mart is a company that owns additional subsidiary companies such as Makro, Builders Warehouse, Jumbo Cash and Carry
Sales & Marketing Manager
Red Metal Mining
04.2015 - 01.2016
- Company Overview: Red Metal Mining is a manufacturing and import and export company that deals with the mining and piping industry
- Sales, Marketing Manager, Project planning, ordering material, managing sales, managing workshop, managing pricing, setting templates and procedures, Time management, after sales support, Run the office, creating budgets, manage stock, manage stock control, assist with shipping, Financial Reports, Sales Reports, Asset Control / Register, Started Process for ISO 9001
- Red Metal Mining is a manufacturing and import and export company that deals with the mining and piping industry
Sales Rep
EngNet
08.2013 - 02.2015
- Company Overview: EngNet is an online marketing company that serves the Construction Mining and Engineering Industry helping the customers to find companies as well as products regarding the industry that they are in
- Set Up Appointments, Cold Calling, Stats Meetings, Weekly and monthly Reports, Generate Quotes, Time Management, monitor my Own Order Register, After Sales Support, Generate new Clients
- EngNet is an online marketing company that serves the Construction Mining and Engineering Industry helping the customers to find companies as well as products regarding the industry that they are in
Education
High School -
King School Robin Hills
04.2001 - 01.2005
Diploma - Sales and Marketing
Business Management - undefined
Certificate - Computer Fundamentals – Hardware, Software & Internet
Certificate - Office 365 – Basics Cloud Services
Certificate - IT Asset Management (ITAM) – Hardware Asset Management (HAM)
Safety Management Systems - undefined
Quality Assurance - undefined
RPL License - undefined
Google AdWords - undefined
SEO - undefined
Skills
IT Support
Technical Troubleshooting
Asset Management
Operations Management
Business Development
Sales
Customer Relations
Retention
Data Analysis
Reporting
Leadership
Team Development
Incident reporting
System administration
Customer service expert
Personal Information
Date of Birth: 04/24/89
Interests
Personality
- Creative
- Outgoing
- Hardworking
- Organized
- Trustworthy
- Methodical
- Love Life
- Sincere
Timeline
Technical Support Agent (Tier 2)
Everlytic (Pty) Ltd
07.2023 - 12.2024
Business Development Manager
Everlytic (Pty) Ltd
11.2022 - 07.2023
Business Development / Operations Manager
Tristan Group (Pty) Ltd
07.2021 - 07.2022
Portfolio Manager
UMFA
04.2020 - 02.2021
Drone Pilot and Data Analysis
U Drone (Pty) Ltd
06.2018 - 10.2019
CRO (Customer Relations Officer)
Mass Mart
05.2016 - 06.2018
Sales & Marketing Manager
Red Metal Mining
04.2015 - 01.2016
Sales Rep
EngNet
08.2013 - 02.2015
High School -
King School Robin Hills
04.2001 - 01.2005
Diploma - Sales and Marketing
Business Management - undefined
Certificate - Computer Fundamentals – Hardware, Software & Internet
Certificate - Office 365 – Basics Cloud Services
Certificate - IT Asset Management (ITAM) – Hardware Asset Management (HAM)
Safety Management Systems - undefined
Quality Assurance - undefined
RPL License - undefined
Google AdWords - undefined
SEO - undefined
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