Jose Luis Chavez Atoche
Ophthalmology And Rheumatology Sales Assistant
Karlsfeld
Summary
Motivated Medical Sales and Ordering Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
31
31
years of professional experience
4
4
Languages
Work History
Sales Assistant (Ophthalmology and Rheumatology)
TRB Chemedica AG
05.2023 - Current
- Support for the sales manager.
- Assistance with warehouse movements, invoice creation and sales analyses for the field service.
- Telephone customer and field service support.
- Order and complaint processing in collaboration with other departments such as quality assurance, marketing and accounting.
- Follow-up to conferences, sending out samples, evaluating sales figures.
Sales Order Coordinator (Order Management)
Hamilton Germany GmbH
10.2019 - 04.2023
- Commercial processing of customer orders from quotation creation
- quotation tracking to invoicing.
- Process optimization in the area of
order processing. - Close cooperation and support of national and international territory managers, field service engineers and field automation specialists in Germany, Austria and Benelux.
- Customer contact and master data maintenance, support of external visitors.
Sales and Order Assistant
MVTec Software GmbH
07.2019 - 10.2019
- Recording and processing of orders.
- Ensuring compliance with legal requirements regarding general trade restrictions (export controls).
- Administrative processing of the required customs documents.
- Billing of license fees to be paid. Maintenance of order-related data.
Medical Devices Sales Clerk
TÜV SÜD Product Service GmbH
08.2018 - 06.2019
- Support of international customers and employees in the field of non-active medical devices
- Quotation preparation, order processing and billing.
- Implementation of regulatory requirements in market-oriented offer structures.
- Complaints processing and dunning. Creation of certificate drafts and printing of the finished certificates.
- Maintenance of the relevant databases and IT tools.
Customer service representative with a focus on order acceptance
GlaxoSmithKline GmbH & Co. KG
02.2016 - 07.2018
- Acceptance of orders across customer groups by telephone, email, fax and entry in the ERP system in compliance with the conditions and defined specifications.
- Responsible for compliance with the service level.
- Initial recording of pharmaceutical-technical complaints.
- Support and advice for customers in cooperation with internal departments.
- Customer support in billing matters. Support for the other customer service teams.
Service Agent / Shift Manager
ADAC Truck Service
07.2014 - 02.2015
- Service-oriented customer support and shift management.
- Acceptance and processing of European breakdown calls by telephone and in writing. Acceptance of orders, logging and tracking of orders for three major customers in Spanish, German and English until completion.
- Organization of Europe-wide assistance with involvement of the service network.
Lecturer for Spanish
VHS Haimhausen
09.2011 - 09.2013
Warehouse worker
Fairkauf
10.2003 - 02.2004
Team leader
Banco de Crédito del Perú
03.2000 - 01.2003
Deputy Team Leader
ENEL
12.1997 - 12.1999
- Company Overview: an electricity company
- An electricity company
Various office jobs
01.1994 - 10.1997
Education
Bachelors - Finance
IPAE - School of Entrepreneurship
BWL Hochschule 01.1994 - 01.1998
High School Diploma -
Colegio San Andrés”
Lima 04.2001 -
Skills
- Sharepoint
- SAP ERP
- MS Word
- Microsoft Dynamics 365 Finance & Operations
- SugarCRM
- ProConcept
Personal Information
- Place of Birth: Lima, Peru
- Hobbies: Football (coach, referee, active player), Dancing (Salsa, Bachata, Merengue, Reggaeton), Cycling, Running
- Date of Birth: 03/16/76
- Nationality: German
- Marital Status: married
Timeline
Sales Assistant (Ophthalmology and Rheumatology)
TRB Chemedica AG
05.2023 - Current
Sales Order Coordinator (Order Management)
Hamilton Germany GmbH
10.2019 - 04.2023
Sales and Order Assistant
MVTec Software GmbH
07.2019 - 10.2019
Medical Devices Sales Clerk
TÜV SÜD Product Service GmbH
08.2018 - 06.2019
Customer service representative with a focus on order acceptance
GlaxoSmithKline GmbH & Co. KG
02.2016 - 07.2018
Service Agent / Shift Manager
ADAC Truck Service
07.2014 - 02.2015
Lecturer for Spanish
VHS Haimhausen
09.2011 - 09.2013
Warehouse worker
Fairkauf
10.2003 - 02.2004
High School Diploma -
Colegio San Andrés”
04.2001 -
Team leader
Banco de Crédito del Perú
03.2000 - 01.2003
Deputy Team Leader
ENEL
12.1997 - 12.1999
Various office jobs
01.1994 - 10.1997
Bachelors - Finance
IPAE - School of Entrepreneurship
01.1994 - 01.1998
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