Daniel Butler
Operations Manager
Kempton Park,GP
Summary
Driven Operations Manager with a proven track record at Rocky Road Construction, excelling in operations management and team leadership. Enhanced operational efficiency and customer satisfaction through innovative strategies, resulting in significant profit growth. Skilled in problem-solving and staff management, demonstrated by streamlining processes and fostering strong client relationships. Achieved a notable reduction in workplace accidents by championing safety protocols.
Overview
11
11
years of professional experience
Work History
Operations Manager
Rocky Road Construction
02.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Devised processes to boost long-term business success and increase profit levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
National Maintenance Manager
Waco Group
01.2014 - 01.2019
- Reduced downtime with proactive equipment inspections, identifying potential issues before they became costly repairs.
- Maximized available resources by reallocating underutilized personnel during peak periods, minimizing overtime expenses.
- Conducted root cause analysis investigations and implemented corrective actions to prevent recurring equipment failures.
- Utilized CMMS software to efficiently schedule routine inspections, track work orders, and monitor asset performance over time.
- Implemented safety protocols, resulting in reduced workplace accidents and improved regulatory compliance.
- Ensured compliance with all applicable environmental regulations by implementing waste reduction strategies and proper disposal procedures.
- Leveraged lean manufacturing principles to identify inefficiencies in maintenance processes and implement targeted improvements.
- Established key performance indicators for maintenance operations, driving continuous improvement efforts within the organization.
- Managed large-scale renovation projects from inception to completion, coordinating all aspects of planning, budgeting, contractor selection, execution, and final inspection.
- Championed quality control initiatives that led to fewer customer complaints and increased satisfaction ratings from internal stakeholders.
- Optimized workflow processes by designing customized maintenance schedules tailored to the unique needs of each facility location.
- Collaborated with engineering teams on the design and installation of new production equipment, ensuring seamless integration into existing systems.
- Developed a comprehensive asset management plan to optimize resource allocation and maximize equipment life cycles.
- Enhanced team productivity through cross-training initiatives, ensuring consistent skill levels across the workforce.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Education
Health And Safety Diploma - Health And Safety
Nosa
Benoni, South Africa 04.2001 -
Skills
Operations Management
Timeline
Operations Manager
Rocky Road Construction
02.2019 - Current
National Maintenance Manager
Waco Group
01.2014 - 01.2019
Health And Safety Diploma - Health And Safety
Nosa
04.2001 -
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