Collaborative Key Account Manager and Sales Specialist with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Enterprise Key Account Manager
VOX Telecom
Johannesburg
01.2024 - Current
Responsibilities:
Conduct regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Analyze sales and customer data to identify trends and opportunities for increased profitability.
Manage and nurture relationships with some of the company's most important clients.
Understand the unique needs and requirements of key accounts and develop tailored strategies to meet their objectives.
Build trust and ensure customer satisfaction to retain and grow valuable relationships, driving long-term business success.
Serve as the primary point of contact between the client and the company, coordinating with internal teams to ensure the timely delivery of products and services.
Strive to resolve any issues or complaints, maintain regular communication, and continuously propose solutions that align with the client's goals.
Generate new sales opportunities and foster mutually beneficial partnerships.
Key Achievements:
Successfully managing and supporting at least 65 key accounts.
Successfully develop and execute account strategies that result in increased client retention and satisfaction.
Coordinate cross-functional teams to deliver exceptional service and support to key accounts.
Identify and capitalize on new sales opportunities, contributing to significant revenue growth.
Maintain high levels of client engagement and communication, leading to strong, long-term partnerships.
Proactively address and resolve client issues, enhancing overall customer experience and loyalty.
Sales Specialist - Communications
VOX Telecom
Johannesburg
01.2015 - 01.2024
Responsibilities:
Promoted and sold the company's products and services, with a focus on specific industry or market segments.
Identified potential customers, understood their needs, and presented tailored solutions to meet those needs.
Built and maintained strong relationships with clients, ensuring customer satisfaction and loyalty.
Stayed informed about industry trends and competitor activities to effectively position offerings.
Collaborated with internal teams to develop marketing strategies and product improvements.
Analyzed sales data to identify opportunities for growth and worked towards achieving sales targets.
Played a crucial role in driving revenue and contributing to the overall success of the company.
Key Achievements:
Successfully identified and converted high-potential leads, resulting in a significant increase in sales.
Developed and implemented effective sales strategies that enhanced market penetration and customer retention.
Fostered long-term client relationships, leading to repeat business and referrals.
Contributed to product development initiatives by providing valuable market insights and customer feedback.
Consistently met or exceeded sales targets, demonstrating strong performance and dedication.
Consistently met and exceeded key performance indicators (KPIs) by managing approximately 60 customer engagements each month.
Account Manager
Bytes Systems Integration
Johannesburg
03.2003 - 12.2014
Responsibilities:
Managed and nurtured client relationships to ensure satisfaction and retention.
Served as the primary point of contact for clients, understanding their needs and developing tailored strategies to meet their objectives.
Collaborated with internal teams to deliver products and services on time, resolve any issues, and maintain regular communication.
Identified new sales opportunities, driving business growth, and fostering long-term, mutually beneficial partnerships.
Key Achievements:
Successfully developed and executed client strategies that resulted in increased satisfaction and retention.
Coordinated cross-functional teams to ensure timely delivery of products and services, enhancing client experience.
Identified and capitalized on new sales opportunities, contributing to significant business growth.
Maintained high levels of client engagement and communication, leading to strong, long-term partnerships.
Proactively addressed and resolved client issues, improving overall customer satisfaction and loyalty.
Consistently recognized as a member of the Millionaires Club for achieving sales exceeding one million Rands in any given month.
Education
Diploma - Sales Management
Alison
South Africa
03.2025 - 03.2025
Certificate - Generative AI For Businesses
Alison
South Africa
03.2025 - 03.2025
Certificate - Ethics
The Hub
South Africa
02.2025 - 02.2025
Certificate - ALE OXE Purple Pre-Sales
Alcatel-Lucent
South Africa
04.2023 - 04.2023
Certificate - ALE OmniPCX Enterprise Pre-Sales
Alcatel-Lucent
South Africa
04.2023 - 04.2023
Certificate - 3CX Intermediate Certification
3CX
South Africa
02.2023 - 02.2023
Certificate - RUCKUS Portfolio Sales Training
COMMSCOPE
South Africa
09.2022 - 09.2022
High School Diploma -
Hoogland High School
Brakpan, Gauteng, South Africa
01.1992 - 12.1992
Skills
Strategic Account Management
Relationship Management Expertise
Business Growth Initiatives
Collaborative Teamwork Across Departments
High-impact proposal presentation
Effective Selling Strategies
Strategic Consultative Selling
Skilled in Information and Communication Technology
Proactive Engagement
Needs analysis
Effective Issue Resolution
Customer Experience Management
Timeline
Diploma - Sales Management
Alison
03.2025 - 03.2025
Certificate - Generative AI For Businesses
Alison
03.2025 - 03.2025
Certificate - Ethics
The Hub
02.2025 - 02.2025
Enterprise Key Account Manager
VOX Telecom
01.2024 - Current
Certificate - ALE OXE Purple Pre-Sales
Alcatel-Lucent
04.2023 - 04.2023
Certificate - ALE OmniPCX Enterprise Pre-Sales
Alcatel-Lucent
04.2023 - 04.2023
Certificate - 3CX Intermediate Certification
3CX
02.2023 - 02.2023
Certificate - RUCKUS Portfolio Sales Training
COMMSCOPE
09.2022 - 09.2022
Sales Specialist - Communications
VOX Telecom
01.2015 - 01.2024
Account Manager
Bytes Systems Integration
03.2003 - 12.2014
High School Diploma -
Hoogland High School
01.1992 - 12.1992
Similar Profiles
Kgomotso Aaron KwapengKgomotso Aaron Kwapeng
Desktop Support Technician at Vox TelecomDesktop Support Technician at Vox Telecom