Danie Kok
Asset Management
Capetown
Summary
Accomplished Asset & Monitoring Lead at EOH, adept in enhancing system efficiency and stakeholder compliance through strategic management of Service Asset and Configuration Management. Demonstrated expertise in Microsoft Office and problem-solving, with a proven track record of improving process outputs and team collaboration. Achieved significant milestones in Release and Deployment, ensuring quality and timely project delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Detail-oriented individual with exceptional communication and project management skills.
Overview
20
20
years of professional experience
Work History
Asset & Monitoring Lead
EOH
05.2023 - Current
- Manage, maintain, document and communicate the Service Asset and Configuration Management operational procedures and ways of working
- Ensure any changes to the CMDB are processed through the appropriate channel, and are aligned to the agreed SOP and quality standards for the CMDB record and associated attributes
- Monitor and manage stakeholder compliance to the Service Asset and Configuration Management Policies and Procedures and report on any material non-compliance with the Service Asset Configuration Management Policies and Procedures
- Regularly provide a detailed sample of recent CI updates made to the integrated CMDB to Service Owners
- Ensure that end of life and retired Service Asset is removed from active use and are made available for re-use where appropriate; and facilitate and manage Service Asset and Configuration Management Service review meetings to ensure alignment to the SOX and MICS governance requirements.
Asset & Configuration Management Manager
Gijima
09.2020 - 04.2023
- Manage, maintain, document and communicate the Service Asset and Configuration Management operational procedures and ways of working
- Ensure any changes to the CMDB are processed through the appropriate channel, and are aligned to the agreed SOP and quality standards for the CMDB record and associated attributes
- Monitor and manage stakeholder compliance to the Service Asset and Configuration Management Policies and Procedures and report on any material non-compliance with the Service Asset Configuration Management Policies and Procedures
- Regularly provide a detailed sample of recent CI updates made to the integrated CMDB to Service Owners
- Ensure that end of life and retired Service Asset is removed from active use and are made available for re-use where appropriate; and facilitate and manage Service Asset and Configuration Management Service review meetings to ensure alignment to the SOX and MICS governance requirements.
Release and Deployment Manager
EOH
12.2018 - 08.2020
- Effectively retain ownership of the EOH Release Management process
- Maintain the maturity level of the defined Release Management process in accordance with contractual requirements
- Oversee the Release post implementation review process, measuring success rates of implemented Releases and success rate of process outputs
- Perform analysis on Release Management data to identify improvement opportunities in relation to process outputs
- Create an awareness of the Release management process within EOH and support structures for contracted outsourced clients
Release Management Coordinator
BCX
04.2008 - 11.2018
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
- Successfully oversee the Change and Release Initiation, Planning & Building process activities in relation to the defined Change and Release Management process
- Oversee the Change and Release post implementation review process, measuring success rates of implemented Change and Releases and success rate of process outputs
Configuration Management Engineer
BCX
06.2005 - 03.2008
- Enhanced system efficiency by identifying and resolving configuration discrepancies.
- Contributed to strategic planning efforts by analyzing current processes and recommending improvements based on industry trends and emerging technologies.
- Produce exception reports related to CI’s identified as not being defined in the CMDB
- Interface with CMDB data owners and Change initiators on requirements related to the Configuration Management process
- Escalate any discrepancies to the relevant authority level in alignment with policies and procedures
- Trained colleagues on configuration management concepts, increasing team efficiency and knowledge base.
- Actively participate in the RFC approval
Education
High School Diploma -
Gauteng Collage
Gauteng 04.2001 -
No Degree - ITIL V3
Pink Elephant
Gauteng 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Microsoft Word
Dependable and responsible
Calm under pressure
Organization and time management
Fixing Bike’s, Scuba Diving, Spending time with my Family
I enjoy riding Motorcycles and participating in Charity ride alongs and fixing them is relaxing for me
I am a certified PADI rescue diver and traveled across the world to diving sites
My family is my live and spending time with them is my everything
Timeline
Asset & Monitoring Lead
EOH
05.2023 - Current
Asset & Configuration Management Manager
Gijima
09.2020 - 04.2023
Release and Deployment Manager
EOH
12.2018 - 08.2020
Release Management Coordinator
BCX
04.2008 - 11.2018
Configuration Management Engineer
BCX
06.2005 - 03.2008
High School Diploma -
Gauteng Collage
04.2001 -
No Degree - ITIL V3
Pink Elephant
04.2001 -
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