Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Daneshwaree Bungchee

Riviere du Rempart

Summary

Accounting and Finance Coordinator with comprehensive experience in both customer service and accounting within the shipping industry. Skilled in managing customer relationships and ensuring financial accuracy across accounts receivables' reporting. Proficient in using systems such as SAP and FIS, to track shipments, and manage financial transactions.

With a strong background in customer service, I have successfully handled inquiries related to shipping schedules, cargo tracking and documentation while maintaining a good level of customer satisfaction.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Accounting and Finance Coordinator

Hapag Lloyd AG
11.2024 - Current
  • Coordinated the preparation and presentation of monthly and quarterly financial reports for management, ensuring accuracy and adherence to the company policies and accounting standards.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
  • Monitored outstanding accounts receivable balances, following up with clients to ensure timely payments. Worked closely with the sales and operations teams to resolve billing issues and disputes.
  • Assessed the creditworthiness of new and existing customers, collaborating with the Credit Management department to set appropriate credit limits. Monitored accounts for signs of potential payment risks.
  • Developed and maintained strong working relationships with clients, understanding their payment cycles and offering flexible solutions to meet both client needs and company objectives.
  • Generated weekly and monthly aging reports to track overdue invoices and assess cash flow. Provided detailed reports on the status of accounts receivable to management, highlighting trends, and recommending improvements in collections processes.
  • Acted as the point of contact for customers regarding billing disputes, working collaboratively with the customer service and operations teams to resolve issues quickly and maintain strong customer relationships.

Customer Service Coordinator

Hapag Lloyd AG
07.2022 - 10.2022
  • Assisted customers with processing shipping documents such as bills of lading, invoices, delivery orders and arrival notices ensuring compliance with company standards.
  • Acted as the primary point of contact for customer complaints and service issues, resolving any concerns related to shipments, delays. Worked closely with internal teams to find swift, effective solutions and maintained customer loyalty.
  • Collected feedback from customers to identify recurring issues and areas for service improvement.
  • Demonstrated excellent telephone etiquette, promoting a positive company image.
  • Worked effectively under pressure, maintaining high standards of service.

Education

Certificate of Higher Education - Business Management

Curtin University
02.2020 - 09.2020

Diploma of Higher Education - Business Administration and Management

Curtin University
02.2021 - 03.2022

Skills

  • Professional telephone etiquette
  • Shipping and Logistics Knowledge
  • Customer Relationship Management
  • Basic Financial and Billing Knowledge
  • Communication Skills
  • Multitasking
  • Empathy and Active Listening
  • Conflict Resolution
  • Knowledge of Shipping Regulations and Compliance
  • Attention to Detail

Languages

English
Fluent
French
Upper intermediate

Certification

Lean Six Sigma Yellow Belt - Anexas Europe

Credential ID 108051707133113

Timeline

Accounting and Finance Coordinator

Hapag Lloyd AG
11.2024 - Current

Customer Service Coordinator

Hapag Lloyd AG
07.2022 - 10.2022

Diploma of Higher Education - Business Administration and Management

Curtin University
02.2021 - 03.2022

Certificate of Higher Education - Business Management

Curtin University
02.2020 - 09.2020

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Daneshwaree Bungchee