Summary
Overview
Work History
Education
Skills
Consent
Personal Information
Timeline
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Dane Hughdene Watson

Dane Hughdene Watson

Johannesburg

Summary

Confident retail sales advisor with excellent background in sales. Demonstrated history of processing orders, money handling and endless desire to exceed company targets. Offering a confident approach with award-winning customer service skills. Results-driven retail sales advisor with 2 years of experience, specializing in multiple products. Offering outstanding levels of service with perfect listening and communication skills. Energetic team player Skilled in front- and back-of-house operations for adaptable store support. Proficient in problem-solving and complaint resolution to achieve exceptional satisfaction scores. Reliable Retail Sales Advisor with extensive experience in product and service sales. Builds rapport and relationships quickly to identify and satisfy customer needs. Achieves commercial targets through passionate, persuasive selling. Focused on efficiency and quality of service. Cares about each customer's needs.

Media and broadcasting professional with comprehensive experience in radio production, scriptwriting, and on-air presentation. Strong ability to foster team collaboration and adapt to evolving industry needs, ensuring consistent and impactful results. Well-versed in audio editing, content creation, and effective communication, combined with passion for educating and inspiring future media professionals. Known for reliability and results-driven approach in dynamic environments.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Television and Broadcasting

Diamond Eye Productions
03.2024 - 11.2025
  • Collaborated with fellow instructors to develop innovative, technology-driven projects for students in the broadcasting course.
  • Developed a comprehensive curriculum covering various aspects of media production, from pre-production to post-production processes.
  • Managed classroom resources efficiently, ensuring a well-equipped learning environment conducive to success in the field of broadcasting.
  • Promoted lifelong learning by encouraging students to attend industry conferences and workshops outside of the classroom setting.

Retail Sales Associate

Under Armour
03.2023 - 08.2023
  • Used open-ended questioning to understand customer needs and recommend appropriate products
  • Worked flexibly across multiple customer access points
  • Worked checkout and floor sales during peak seasonal trade periods
  • Displayed outstanding personal presentation and customer service in customer-facing role
  • Used downtime to clean store floor, rearrange product displays and restock shelves
  • Resolved customer queries using active listening and problem-solving skills
  • Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty
  • Advised customers on current company products and services available, tailoring advice to suit customers' needs
  • Located products on customers' behalf and assisted with check-out upon request to complete sales
  • Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximize sales

Outbound Call Centre Agent

3 Way Marketing
11.2021 - 05.2022
  • Recorded details from customer communications on CRM
  • Made high volume of sales calls per day exceeding company outbound call targets
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
  • Handled and quickly resolved customer issues regarding product sales and customer service problems
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Followed customer service script for uniformity in handling customer issues
  • Recorded details of callers complaints and inquiries and outlined actions taken
  • Collaborated with other call Centre professionals to improve customer service

Outbound Call Centre Agent

I-Talk Financial Service
01.2021 - 11.2021
  • Prepared quotes with accurate and competitive pricing to drive conversion
  • Shared comprehensive brand and product knowledge to maximise sales
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases
  • Liaised with potential customers to determine needs and provide recommendations
  • Secured new clients through targeted prospecting and networking
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing
  • Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products
  • Participated in sales training and workshops to amplify skills and leverage productivity
  • Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts

Education

Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, History, Tourism

Riverlea Senior Secondary School
01.2015 - 12.2020

Skills

Applicant tracking

Consent

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Personal Information

Date of Birth: 09/07/00

Timeline

Television and Broadcasting

Diamond Eye Productions
03.2024 - 11.2025

Retail Sales Associate

Under Armour
03.2023 - 08.2023

Outbound Call Centre Agent

3 Way Marketing
11.2021 - 05.2022

Outbound Call Centre Agent

I-Talk Financial Service
01.2021 - 11.2021

Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, History, Tourism

Riverlea Senior Secondary School
01.2015 - 12.2020
Dane Hughdene Watson