DANE ARULNATHAN
EDENVALE
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hospitality Specialist - Opening Team
Virgin Voyages
06.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
People Operations Manager
19 Beach Road Restaurant/Rj's Restaurant
07.2017 - 10.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Restaurant Manager
The Oyster Box Hotel
06.2015 - 07.2017
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Chef de Rang
Seabourn Sojourn
01.2012 - 10.2014
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
Restaurant Supervisor
The Royal Hotel
01.2011 - 01.2012
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Assistant F&B Manager
Zimbali Lodge And Resorts
06.2010 - 12.2010
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Assistant Restaurant Manager
The Grand Beach Cafe
01.2009 - 05.2010
- Developed ongoing training initiative to improve food and beverage knowledge of serving employees.
Assistant F&B Manager
The Westcliff Hotel
10.2007 - 10.2008
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Designed and implemented strategies to reduce costs and waste.
Waiter
Royal Caribbean Cruise Line (International)
06.2005 - 07.2007
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Waiter
Belthazar Restaurant and Wine Bar
03.2004 - 04.2005
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Waiter
La Perla Restaurant
09.2003 - 02.2004
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Waiter
The Wijnhuis
04.2002 - 12.2002
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Education
High School Diploma -
Westcliff Secondary School
09-2001
Skills
- Leadership training
- Staff development plans
- New hire on-boarding
- Supply Control
- Coaching and Mentoring
- Staff Management
- Recruitment
- Team Management
- Conflict resolution techniques
Certification
- Diploma in Hospitality Management, Alison, Issued 2021
- Food & Hygiene, Alison, Issued 2021
- Food Safety Hygiene, Alison, Issued 2021
- Barmen, Diageo
- Specific skills Trainer, Red carnation Hotels
- Barista
- STCW 10, Issued 2025
Timeline
Hospitality Specialist - Opening Team
Virgin Voyages
06.2021 - Current
People Operations Manager
19 Beach Road Restaurant/Rj's Restaurant
07.2017 - 10.2019
Restaurant Manager
The Oyster Box Hotel
06.2015 - 07.2017
Chef de Rang
Seabourn Sojourn
01.2012 - 10.2014
Restaurant Supervisor
The Royal Hotel
01.2011 - 01.2012
Assistant F&B Manager
Zimbali Lodge And Resorts
06.2010 - 12.2010
Assistant Restaurant Manager
The Grand Beach Cafe
01.2009 - 05.2010
Assistant F&B Manager
The Westcliff Hotel
10.2007 - 10.2008
Waiter
Royal Caribbean Cruise Line (International)
06.2005 - 07.2007
Waiter
Belthazar Restaurant and Wine Bar
03.2004 - 04.2005
Waiter
La Perla Restaurant
09.2003 - 02.2004
Waiter
The Wijnhuis
04.2002 - 12.2002
High School Diploma -
Westcliff Secondary School
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