Summary
Overview
Work History
Education
Skills
Certification
Timeline
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D'Andra Pereira

D'Andra Pereira

Back Of House Manager
Port Elizabeth

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification
2
2
Languages

Work History

Back Office Manager

Bem Vindo
03.2022 - Current
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Developed and updated calendars to schedule team and customer meetings.
  • Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
  • Reviewed reports produced by accounting department to assess organization's financial health.
  • Managed invoices from vendors to assist accounting department in reducing annual expenses.
  • Supervised clerical staff to guide overall strategic direction.
  • Supervised processing of orders, order tracking and delivery of goods
  • Received purchase orders and processed invoices for payment.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Improved employee and client retention rates through active communication and problem-solving efforts.

Store Manager of Operations

Frangos
01.2022 - 03.2022
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by [Number]% with special displays and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Team Leader - CRM Operations

Bayleaf Bistro
04.2017 - 10.2021
  • Developed questionnaires and facilitated focus group discussions.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Created and distributed surveys for data collection and analysis.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.

Front of House Manager

Bayleaf Bistro
05.2013 - 01.2017
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Education

Bachelor of Arts - Psychometrics And Quantitative Psychology

Nelson Mandela University
Port Elizabeth, South Africa
04.2001 -

Skills

Team Building

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Certification

First Aid Course

Timeline

Back Office Manager

Bem Vindo
03.2022 - Current

Store Manager of Operations

Frangos
01.2022 - 03.2022

Team Leader - CRM Operations

Bayleaf Bistro
04.2017 - 10.2021

Front of House Manager

Bayleaf Bistro
05.2013 - 01.2017

Bachelor of Arts - Psychometrics And Quantitative Psychology

Nelson Mandela University
04.2001 -

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D'Andra PereiraBack Of House Manager