DANA EXLEY
London, UK (eligible to work without sponsorship)
Summary
Business Management graduate with over three years of international experience supporting day-to-day operations and client service in fast-paced environments. Brings strong organisational skills, attention to detail, and the ability to manage multiple priorities under pressure. Currently completing the Certified Associate in Project Management (CAPM) and seeking an entry-level, office-based administrative or operations support role where transferable skills can add immediate value and provide a foundation for long-term career growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HOSPITALITY & CLIENT SERVICES (International)
Country Clubs, Hotels, High-Volume Venues
United States & South Africa
11.2022 - 11.2025
- Supported daily operations by managing competing priorities and maintaining service flow in high-pressure environments.
- Maintained accurate cash handling, card payments, and end-of-shift reconciliation, ensuring financial accuracy and accountability.
- Responded quickly to operational issues and customer needs, contributing to smooth service delivery during peak periods.
- Delivered consistent, professional communication to a diverse international client base, supporting strong client relationships and service standards.
- Adapted quickly to new systems, procedures, and teams across multiple locations and countries.
- Demonstrated reliability, professionalism, and attention to detail in roles requiring precision and accountability.
Education
Bachelor of Commerce - Business Management
University of Cape Town
11.2022
Skills
- Time management & task prioritization
- Stakeholder & client communication
- Attention to detail & accuracy
- Financial handling, reconciliation & cash control
- Process support & operational problem-solving
- Adaptability in fast-paced, deadline-driven environments
Certification
Certified Associate in Project Management (CAPM)
Project Management Institute (PMI) – In Progress (Expected Feb 2025)
Tools
Microsoft Office: Microsoft Word, Excel (basic formulas & spreadsheets), PowerPoint, Outlook, Teams
Timeline
HOSPITALITY & CLIENT SERVICES (International)
Country Clubs, Hotels, High-Volume Venues
11.2022 - 11.2025
Bachelor of Commerce - Business Management
University of Cape Town