I get along with people from all walks of life and am capable of liaising effectively and efficiently with both internal and external stakeholders. My approachable nature, friendly and open personality serve me well in interactions with others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Dana Daniels
Summary
Overview
23
years of professional experience
Work History
Stellenbosch University
Permanently employed
11.2023 - Current
Job overview
- The primary function is to manage all academic bookings for Tygerberg Campus through Placement Plus.
- I work daily with a ticketing system (JIRA).
- Assist with distributing keys to lecturers.
- Lecturer Daily Sign-In Template
Date: ___________
Name: ___________
Department: ___________
Course Code: ___________
Course Title: ___________
Time In: ___________
Time Out: ___________
Signature: ___________
Notes: ___________ (Optional)
Please sign this form daily as required. - Update the spreadsheet daily if the lecturers have not collected the keys.
- Ensure the lecture hall is opened and closed daily, and verify that venues are secure as required.
- Generate official quotations for ad hoc bookings for both internal and external clients.
- Create rental agreements exclusively for external clients.
- Daily responsibilities involve responding to emails regarding a range of issues or inquiries, predominantly related to bookings.
- Log a ticket for general maintenance work in the Planon system as required.
- Collaborate closely with all administrators and lecturers to assist with the logistics of group bookings.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
University of Stellenbosch
Admin Assistant
09.2018 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled office meetings and client appointments for staff teams.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Pearson Education (Maskew Miller Longman)
Administrator /Production Department
06.2011 - 08.2012
Job overview
- Maintain and organize work orders.
- Checking of dyelines and manuscripts involves several stages, including reviewing the manuscript, structural editing, copy editing, proofreading, and checking proofs. Dyelines, which are printer films of the pages, are sent to the editor and designer for verification. This process ensures the quality and accuracy of the final printed material.
- Process invoices using Book Master, the in-house system.
- Ensure that payments are forwarded to the finance department for processing.
- Assist the production team and publishers by managing budgets on Book Master, for example.
- Loading budgets etc
- Maintain the item master file in the Book Master.
- Assist the production team with the submission of educational books, for example:
- Preparing relevant materials for submission and liaising with suppliers, i.e.,Typesetters.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Provincial Government/Social Development
Admin Clerk
04.2008 - 04.2009
Job overview
- Prepared all district offices for the auditors and reported to head office.
- Reviewing all documentation and Logis payment vouchers concerning the expenditure of the entire Social Development Department.
- Conducting Compliance Testing and Post-Audit activities from December 2008 until the end of the fiscal year.
- Facilities involve various tasks such as IYM Budget GG Transport, Personnel/HR asset register verification, Telkom services, S & T's, batch control, management of face value forms, mail and delivery services, petty cash procedures, addressing audit queries, and overseeing losses and revenue. This includes inspecting 16 district offices and 8 places of safety to ensure adherence to financial transaction policies and prescripts, as well as training staff at district offices and facilities.
- Familiarity with the Public Finance Management Act (PFMA), netorare (NTR), Polokwane Technology Institute (PTI), and financial delegation processes is essential.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Caltex
Store manager
01.2001 - 01.2004
Job overview
- Staff Management
Invoice Processing
Data Capturing
Execution of Daily Store Orders
Store Budget Management
Inventory Stocktaking - Store promotions (awarded best store for three consecutive months on Adderley Street).
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Lentegeur Secondary School
Matric
University Overview
Cape College
Tertiary Education, Communication Course
University Overview
Skills
Microsoft Office Programs (MS Word and MBasic Excel SkillsEmail Management (Microsoft Outlook)Book Master (Pearson Education's in-house accounting system)Placement PlusJIRAPlacement Plus (SU FMHS Bookings)Planon (Maintenance System)Computer Skills
Personal Information
Personal Information
Date of Birth: 05/29/69References
References
- Ms J Pearce, Department of Social Development, (021) 483 2514
- Ms C George, Department of Social Development, (021) 483 4599
- Mrs Melody Marescia, Senior Lecturer, College of Cape Town, (083) 788 1703
- Stefan Engelbrecht, Deputy Director Business Management, University Stellenbosch, (021) 938 9939
Have a passion for designing/decorating
Have a passion for designing/decorating
I've discovered online gaming and realized I have a passion for it; I'm quite skilled, and it helps me unwind after a stressful day.
Timeline
Permanently employed
Stellenbosch University
11.2023 - Current
Admin Assistant
University of Stellenbosch
09.2018 - Current
Administrator /Production Department
Pearson Education (Maskew Miller Longman)
06.2011 - 08.2012
Admin Clerk
Provincial Government/Social Development
04.2008 - 04.2009
Store manager
Caltex
01.2001 - 01.2004
Lentegeur Secondary School
Matric
Cape College
Tertiary Education, Communication Course
05.2009
Quote
Colossians 3 verse 23 : And whatever you do, do it heartily, as to the Lord, and not unto men.
Bible verse, which changed my whole life, to work with ethics, honor, integrity unto God and God alone, we not here to please people.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsCareer advancementCompany CultureStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid time offSimilar Profiles
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