Damini Luchmun-Koylash

• Managed the processing of flat file global submissions for Scale data
• Performed Quality Assurance checks on Scale data to ensure accurate corporate reporting
• Facilitated staff development programs to improve performance
• Enhanced operational efficiency by implementing a custom-developed power app for seamless data input
• Developed training content for MyHr application on Scale platform
• Performing various Scale analyses as per senior colleagues' needs
• Administered and maintained generic email Scale Support operations for the organization

• Manage and provide guidance on the evaluation of various projects in Sub-Saharan Africa, supporting both the regional directorate and project managers.
• Conduct performance analysis at country and regional level to enhance corporate outcomes.
• Provided guidance on meeting planned outputs and targets during business reviews. Facilitated regional participation in global surveys conducted by the Strategic Performance and Insight team in London through effective relationship building. Successfully influenced Country Directors and Regional Programme Managers/Directors.
• Collaborated with senior evaluation adviser and regional heads to develop a skilled project management team through mentorship, instruction on monitoring and evaluation, fostering a culture of growth.
• Achieved successful regional coordination by forming a team of 19 scorecard managers and supporting global planning, monitoring, and evaluation.

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• Managed budgets exceeding £2,000 for various national school global programs such as Dreams and Teams, Connecting Classrooms, and the Young Journalist Competition locally.
• Developing country strategies and setting programme audience and income targets in collaboration with the Country Director and regional programme managers.
• Managed project planning and delivery utilizing relevant tools while adhering to corporate Brand guidelines
• Conducted regular status meetings with internal teams and external partners (Ministry officials and private sector) to track progress against established milestones `
• Collaborated and built strong relationships with media partners to achieve program outcomes.
• Reported key performance indicators (Monitoring and Evaluation for projects) as country scorecard coordinator for the Mauritius office, ensuring submission of qualitative data to the Sub Saharan Africa region.

• Reviewed monthly performance reports for outsourced countries with Fortune 50 clients, employing effective interpersonal and people skills during engaging conversations.
• Led and oversaw the operations of the Service Management Team at a local level.
• Facilitated communication between Prague Service Management team and European clients, serving as the go-to individual for resolving operational queries related to Accounts Payable in accordance with Service Level Agreement and Operational Level Agreement.
• Contributed to enhancing service quality on the project deal.

• Gained hands-on experience in processing accounting documents during a two-month work shadow at a Fortune 500 client site in Belgium.
• Prepared key performance operational reports weekly and monthly for Fortune 50 corporate clients using ERP tools such as JD Edwards, AS400, and SAP
• Assisted in the classification of accounting documents and recording of supplier payment methods as backup for the Account Payable team.