Damalie Kwagala
Mafikeng
Summary
Dedicated Executive Assistant with over 8+ years of experience in administrative support and office management. With a Master’s Degree in Public Administration and a recently completed Certificate in Executive Support from the University of Cape Town am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Executive Assistant – Planning, Monitoring, and Evaluation Department
National Agricultural Advisory Services (NAADS)
01.2012 - 12.2014
- Supported financial planning and departmental budgeting
- Streamlined executive-level communication systems and workflows
- Managed high-profile project schedules and coordinated meetings
Executive Assistant – Front Desk
National Agricultural Advisory Services (NAADS)
01.2009 - 12.2011
- Applied advanced administrative practices to front desk operations
- Ensured seamless scheduling of executive meetings and events
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
Data Entrant
Makerere University
01.2008 - 12.2009
- Digitized and managed student records efficiently
- Supported office administration with advanced IT solutions
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
Front Office Manager/Secretary
Kamugasha Agencies Limited
01.2006 - 12.2007
- Coordinated staff meetings and facilitated training sessions
- Oversaw office systems and maintained seamless communication flow
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Certificate in Executive Support - Public Administration And Management
University of Cape Town
Cape Town, South Africa12.2024
Master’s - Public Administration and Management
Makerere University
Kampala, Uganda01.2013
Bachelor’s Degree - Secretarial Studies
Makerere University
Kampala, Uganda01.2005
Skills
- Executive Support and Leadership Skills
- Advanced scheduling and coordination
- Financial planning and budgeting
- Leadership and team management
- Communication and Interpersonal Skills
- Effective negotiation and conflict resolution
- Advanced written and verbal communication
- Presentation design and delivery
- Administrative and Technical Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong time management and organizational abilities
- Document handling
- Meeting planning
- Travel administration
- Office administration
- Calendar management
Languages
English
Luganda
Lusoga
Personal Information
Title: Executive Assistant
Timeline
Executive Assistant – Planning, Monitoring, and Evaluation Department
National Agricultural Advisory Services (NAADS)
01.2012 - 12.2014
Executive Assistant – Front Desk
National Agricultural Advisory Services (NAADS)
01.2009 - 12.2011
Data Entrant
Makerere University
01.2008 - 12.2009
Front Office Manager/Secretary
Kamugasha Agencies Limited
01.2006 - 12.2007
Certificate in Executive Support - Public Administration And Management
University of Cape Town
Master’s - Public Administration and Management
Makerere University
Bachelor’s Degree - Secretarial Studies
Makerere University
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