Dalize Du Plooy

• Managed customer accounts to ensure timely payment and effective credit control
• Developed and maintained strong relationships with clients to facilitate dispute resolution
• Streamlined invoicing processes to enhance cash flow and reduce outstanding debt
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Reached out to customers to check on payments and convey options.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Reviewed customer accounts for compliance with repayment obligations.
• Obtained payments and entered details into system.

Data Capture

Billing accounts

Debtor

Creditors

• Managed credit control processes to optimize cash flow and minimize risk.
• Developed and maintained relationships with clients to facilitate effective communication regarding outstanding debts.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Reached out to customers to check on payments and convey options.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Reviewed customer accounts for compliance with repayment obligations.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Obtained payments and entered details into system.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.

Gather patient information

Manage Billing accounts

Debtor and Credit task such as allocating payments, call medical aids and patients to collect accounts