Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
References
Personal Information
Custom Section
Languages
Timeline
Generic
Daliwonga Zolile Mpela

Daliwonga Zolile Mpela

Johannesburg

Summary

I am an Economics graduate who is very passionate about making a difference to society at large. Innovative, forward thinking, analytical and constantly looking for solutions to everyday challenges. Clear focus on meeting and exceeding the organisational targets while maintaining compliance and employees satisfaction. Liked-minded individuals who are goal oriented always excite me.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Human Resources Officer

Capago International
Johannesburg
01.2022 - Current
  • Producing HR statistical reports (Headcount, absenteeism, leaves, etc.)
  • Checking for passports/ ID cards and police clearance to assist with the French Consulate verification process.
  • Assisting in the recruitment for the peak season in 2023.
  • Assisting employees with Human Resources issues.
  • Providing advice and guidance to fellow colleagues with HR related matters( Medical Aid, Pension fund ).
  • Participating in meetings, investigations and consultations.
  • Implementing disciplinary action when necessary ( as discussed with managers).
  • Collect and organising the data that will be included in the payroll.
  • Taking notes during meetings and writing minutes of the meeting afterwards.
  • Handling the police clearance processes.
  • Dealing with general HR issues such as annual leave, bereavement, timesheets, mission allowances ,etc. on a daily basis.
  • Maintained accurate and up-to-date human resource files, records, and documentation to ensure compliance and accessibility.
  • Answering all questions and requests from the employee relative to standard policies, benefits, hiring processes, training requests, career evolution.
  • Maintain the integrity and confidentiality of human resource files and records.
  • Perform periodic audits of HR files and records to ensure that all required documents are collected and files appropriately.
  • assist with performance management procedures
  • Provide clerical support to the HR procedures
  • Act as a liaison between the organisation and external benefits providers and vendors ( health, disability and retirement plan providers ).
  • Keep up to date with the latest trends and best practices.
  • Conduct and assist with new hire orientation and documentation (work contract, offer letters, HR related documentation ).
  • Assist with planning and execution of special events such as benefits enrolment, organisation-wide meetings, employee recognition events, holiday parties etc.
  • Complete termination paperwork and exit interviews.
  • Perform all other duties as assigned .

Call Centre Agent

Capago international
Johannesburg
12.2021 - 02.2023
  • booking appointments for applicants.
  • Tracking how far the process is with the consulate.
  • Pre-checking documents for applicants, in order to make sure they have everything on the day of the appointment.
  • Giving applicants feedback on missing documents before the come in for their appointment.
  • Rescheduling appointments
  • Assisting applicants with any queries they have.

Call Centre Agent

Home Grown
Johannesburg
06.2021 - 12.2021
  • Outbound calls for Miway insurance.
  • Would call potential clients for a quotation and not to actually sell the insurance (Lead warner)
  • Made sure that the weekly targets are met every week( minimum of 10 leads )
  • Made sure that call backs were always attended to because you never know where your lead might come.
  • Always keep a high level of professionalism because its not personal at the end of the day.
  • Assisted fellow collogues with tips on how to increase their leads.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.

Education

Diploma in Economics - Finance

Nelson Mandela University
Port Elizabeth, EC
2018

Skills

  • Practical problem solver
  • Computational skills (power point, Microsoft word and Excel)
  • Able to keep a calm head in an intense environment
  • Administration
  • Employee Record Management
  • Professional Telephone Manner
  • Confidentiality
  • Live Chat Operating
  • Customer Service
  • Multitasking
  • Inbound Call Handling
  • Excellent Communication
  • Data Management
  • Multilingual
  • HR reporting
  • Employee orientation
  • Contract drafting
  • Data management
  • Problem solving
  • Effective communication
  • Customer service
  • Quality assurance
  • Background checks
  • Attention to detail
  • Time management
  • Payroll administration
  • Onboarding
  • Onboarding and orientation
  • HR policies and procedures

Additional Information

None

Hobbies and Interests

Keeping up with current market affairs. High level of interest in market news and their effects on the global economy. Block chain market. Jazz music and art. Love playing and watching football. I have a high level of interest in reading biographies and history.

References

Lloyd Owen: 082 536 2392

Dashanta Govender HR Manager (Capago): 083 704 3323

Personal Information

  • Date of birth: 05/28/95
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single

Custom Section

National School of The Arts, Matriculated with a bachelor's pass from the National Curriculum Statement in 2013

Languages

Xhosa
First Language
English
Proficient
C2
Sotho
Upper Intermediate
B2
Zulu
Advanced
C1

Timeline

Human Resources Officer

Capago International
01.2022 - Current

Call Centre Agent

Capago international
12.2021 - 02.2023

Call Centre Agent

Home Grown
06.2021 - 12.2021

Diploma in Economics - Finance

Nelson Mandela University

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Daliwonga Zolile Mpela