Dalisu Sazi Shongwe
Customer Service Professional
Empangeni
Summary
Driven and dependable professional with extensive experience in frontline positions and diverse customer-facing roles. Proficient in communication, adept at problem-solving, and capable of providing outstanding service in high-pressure situations. Flexible, quick to acquire new skills, and dedicated to fostering positive experiences for both clients and teams. Prepared to contribute enthusiasm and commitment to any opportunity.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Frontliner
Selepe Optometrists
03.2022 - 04.2025
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
Salesperson
DSTV
02.2021 - 12.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
Matric Certificate -
Mevamhlophe High School
Empangeni 04.2001 -
Skills
- Teamwork
- Computer skills
- Problem-solving skills
- Microsoft office
- Complaint handling
- Appointment scheduling
- Performance tracking
- Up-selling strategies
References
Khethukuthula Gumede - Senior Optometrist, Selepe Optometrists
076-693-9271
Mesuli Shongwe - Sales Manager, DSTV
078-352-9974
Timeline
Senior Frontliner
Selepe Optometrists
03.2022 - 04.2025
Salesperson
DSTV
02.2021 - 12.2021
Matric Certificate -
Mevamhlophe High School
04.2001 -
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