Golf
Daleen Van Niekerk
Assistant
Nigel
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Reliable and upbeat assistant, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and inventory management. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Front Shop Assistant
Kingstan Pharmacy – Nigel
05.2018 - Current
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maintained up-to-date knowledge of promotions, new products, and store policies to better assist customers.
- Contributed to achievement of store sales targets through excellent customer service skills.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain customer satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for store.
- Assisted in training new staff members on best practices in customer service, product knowledge, and operational procedures.
Pharmacist Assistant
Alpha Pharmacy – Nigel
05.2015 - 11.2017
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Re-stocked shelves with prescribed medications and health care products.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Frontshop Assistant
Ferryvale Pharmacy – Nigel
08.2014 - 11.2014
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in timely manner.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Telesales
S. Buys Scriptwise
12.2010 - 07.2014
- Prospected and secured new business through telesales and relationship building.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Streamlined telesales processes for increased efficiency and higher call volume management.
- Collaborated with marketing teams to create impactful promotional materials for telesales efforts.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Assisted in training new hires, sharing best practices for successful telesales marketing campaigns.
- Established rapport with prospects quickly, fostering trust and credibility in telesales process.
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.
- Continuously updated knowledge on industry trends to ensure effectiveness of telesales efforts in a competitive market environment.
- Recognized as top-performing Telesales Specialist within the team due to consistent achievement of quotas and objectives.
- Monitored competitor activity within the market space, adjusting strategies accordingly to maintain a competitive edge in telesales operations.
- Provided ongoing feedback and constructive criticism, fostering a culture of continuous learning and growth within the telesales team.
Cashier
Hillcrest Pharmacy
05.2010 - 12.2010
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Pharmacist Assistant
Sprinkbok Pharmacy – Alberton
07.2006 - 05.2010
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Re-stocked shelves with prescribed medications and health care products.
Front Shop Assistant
Ferryvale Pharmacy – Nigel
07.2004 - 06.2006
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Front shop Assistant
Eastpark Pharmacy – Springs
12.2001 - 04.2004
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Greeted customers at counter and provided excellent customer service.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Education
High School Diploma -
John Vorster High School - Nigel
NigelSkills
Computer Proficiency and Microsoft Office
undefinedFirst Names
Daleen
Residing
59 Voortrekker Street, Nigel, 1490
Personal Information
- ID Number: 830830 0129 086
- Gender: Female
- Nationality: South African
- Marital Status: Married
- Dependants: Two
Interests
Baking
Timeline
Front Shop Assistant
Kingstan Pharmacy – Nigel
05.2018 - Current
Pharmacist Assistant
Alpha Pharmacy – Nigel
05.2015 - 11.2017
Frontshop Assistant
Ferryvale Pharmacy – Nigel
08.2014 - 11.2014
Telesales
S. Buys Scriptwise
12.2010 - 07.2014
Cashier
Hillcrest Pharmacy
05.2010 - 12.2010
Pharmacist Assistant
Sprinkbok Pharmacy – Alberton
07.2006 - 05.2010
Front Shop Assistant
Ferryvale Pharmacy – Nigel
07.2004 - 06.2006
Front shop Assistant
Eastpark Pharmacy – Springs
12.2001 - 04.2004
High School Diploma -
John Vorster High School - Nigel
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