Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dale Nielsen

Gaming Support Senior Agent
Johannesburg

Summary

Worked for a betting company called Supabets for over 9 years being a driver and worked in Finance and Human Resources. I always have a smile on my face and enjoy the challenge of something new! Dedicated to the task at hand and will not stop until the job is complete. I'm a real go-getter and enjoy laughing and getting to know the people I work with on a daily basis. But when a job needs to be done, I make sure it is done to the best of my ability. Being a nature guide, I learned how to communicate with different types of personalities from around the globe. It's fascinating to learn different cultures from everywhere. Agent skilled in client relations, conflict resolution, and negotiation. Proven ability to drive results through strategic problem-solving and effective communication. Strong emphasis on team collaboration and adapting to changing needs. Known for reliability, integrity, and focus on achieving goals efficiently.

Overview

19
19
years of professional experience

Work History

Gaming Support Senior Agent

5ca
03.2025 - Current
  • Oversaw daily operations with agents, ensuring compliance with all industry regulations and guidelines.
  • Worked closely with QA as well as Team Leads/Senior Agents to complete QA deliverables
  • Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
  • Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
  • Informed clients of policies and procedures
  • Assisting Agents with queries regarding cases they were working on
  • Provided updates so the team kept up to date with recent changes
  • Assisted Team Leads with tasks


Gaming Support Agent

5ca
05.2024 - 03.2025
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Promptly responded to inquiries and requests from customers.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.

Driver

Supabets
03.2013 - 09.2022
  • March 2013 to April 2017: I was a driver for the company and also a personal driver for the owners. I delivered stock to the Supabets branches, took stock of what was to be delivered and helped transport staff to various other branches.
  • I also picked up clients from the Airport and showed them around the city and entertainment for their duration of their trip.
  • April 2017 to July 2020: I worked in the finance department doing recons and sale drops for Supabets. I reconciled cash ups and recons everyday and queried any issues that were found.
  • July 2020 to Present: I started off in Marketing and went around Johannesburg to sign up customers to use Supabets online. After a year, I was placed as a driver again for our Human Resources department, checking on sick notes and confirming them at various doctors’ offices and/or hospitals. I am currently still doing this.

Nature Guide

Pilanesburg National Park
05.2006 - 12.2006
  • This job I loved. I got to meet people from all over the world and provide interesting facts about nature and South Africa in general. I drove holiday makers around the Pilanesburg, teaching them about animals, birds, plants and trees. It is something I will never forget! The stories I could tell...

Education

Matric -

Edenvale High School
12.2004

Field Guide

FGASA
04.2006

Skills

  • Leadership Skills
  • Leadership and Teamwork
  • Ability to Multitask
  • Customer Service
  • Creativity
  • Teamwork
  • Effective Time Management

Coaching and mentoring

Customer service and care

Problem-solving skills

Conflict resolution

Flexible schedule

Interests

I love streaming on Twitch I stream nearly everyday, Enjoy drawing digitally and with pencil

Timeline

Gaming Support Senior Agent

5ca
03.2025 - Current

Gaming Support Agent

5ca
05.2024 - 03.2025

Driver

Supabets
03.2013 - 09.2022

Nature Guide

Pilanesburg National Park
05.2006 - 12.2006

Field Guide

FGASA

Matric -

Edenvale High School
Dale NielsenGaming Support Senior Agent